User Training

From digital signatures to encrypted VPN sessions, PKI can only be successful if the computing community understands how to use it effectively. Cultivating this understanding requires careful planning, training, and even some creative motivational strategies. In this session, representatives from our host campus will describe how they met this challenge.

Library and IT staff collaborated with various academic offices to create an online submission system and repository for required undergraduate interactive and major qualifying projects. Project reports are required to be submitted online. This presentation will review the submission process, repository, documentation, tutorials, and user education.

It is often difficult for IT organizations to acquire, evaluate, and support new technologies before users bring them to campus. This session will discuss how MIT created and implemented a support plan for Mac OS X 10.5 that supported early adopters, without having had access to the final version of the software.

Institutions of higher education significantly invest in an ERP system when the system is implemented; however, business processes change over time, and those changes are often not updated in the system. Realigning the ERP system to match your current business processes, assigning protocols, and continually training users will help schools get the most out of an important investment.

UMB and MCCC will present their end-user training plans from blueprinting to maintenance and support. Learn about two different efforts to develop online resources and delivery tools that have led to reduced maintenance and effort for the training teams, lower cost, and more effective end-user support.

In today's world, technology resources can be overwhelming to the end user. Penn State Hazleton has created training programs and resources that allow users to grow and create their own technology-enhanced environment.

We frequently expect that users will flock to our services with little effort on our part. Sometimes that works. When it doesn't, this presentation may help. It will describe how UNC-Chapel Hill rolled out a new computer-based training service with a dramatic increase in the number and variety of users.

McGill University's unique, individualized, and scalable learner-centered approach to training and support has helped over a thousand faculty successfully transition from one learning management system to another in an academic year. This session will offer learner-centered training and support strategies and lessons learned from our transition.

Bowling Green State University (BGSU) faculty often assign projects requiring students to have an ever increasing knowledge of campus technologies. Fostering student knowledge of technology-based tools and applications is key to future professional success. BGSU lacked the appropriate on-campus facilities to meet students' needs for assistance to accomplish assignments and to expand their technology-based experience. Creating the Student Technology Center (StudentTech) was the ideal solution to this ongoing challenge.

Digital multimedia—audio, video, graphics, presentations, and interactive Web sites—has the potential for dramatic new techniques in teaching and learning. At the University of Minnesota, Morris, our faculty members and elementary/secondary education students have been quick to recognize multimedia's potential and are eager to use such tools. From a technical support point of view, however, training an individual to use multimedia applications can be time-consuming and difficult. Intensive, one-on-one help consumes significant staff hours and is often required just to get one enthusiastic professor (with many questions) up and running on the simplest multimedia application.