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The Doctor Is In: An Antivirus, Self-Help Clinic in the McGill Libraries

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Title:

The Doctor Is In: An Antivirus, Self-Help Clinic in the McGill Libraries (ID: EDU06125)

Author(s):

Kim Huynh (McGill University), Jacques P. Pailliere (McGill University), and Teddy Quintoro (McGill University)

Origin:

Presented at EDUCAUSE Annual Conferences (10/11/2006)

Type:

Presentations/Speeches

Abstract:

The IST Customer Services unit was overwhelmed with issues regarding student/staff PCs being compromised by viruses, spyware, etc. We teamed up with the largest library on campus and--with no increase in staffing--greatly reduced the number of issues. This was done efficiently and effectively through education and self-help.

View this resource:

http://www.educause.edu/ir/library/pdf/EDU06125.pdf

Self-Help clinics sample slides and marketing