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Doing More with Less: Finding Solutions That Don't Cost a Bundle

Added by the EDUCAUSE Librarian

Title:

Doing More with Less: Finding Solutions That Don't Cost a Bundle (ID: NCP0655)

Author(s):

Debbora Bartel Quayle (Hamilton College), Karen Schaffer (Hamilton College), and Krista Siniscarco (Hamilton College)

Origin:

Presented at NERCOMP Conferences (03/21/2006)

Type:

Presentations/Speeches

Abstract:

Budgets are flat, demand is increasing, adding more staff isn't feasible, and cutting support is scary. Learn how Hamilton College adjusted its support models in three key areas (Help Desk, Faculty Support, and Installations) to manage demand without sacrificing customer service.

View this resource:

http://www.educause.edu/ir/library/powerpoint/NCP0655.pps

Doing More With Less