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Improving IT Governance Through Formal Change Management

Added by the EDUCAUSE Librarian

Title:

Improving IT Governance Through Formal Change Management (ID: EDU07220)

Author(s):

Danny Smith (Marquette University)

Origin:

Presented at EDUCAUSE Annual Conferences (10/23/2007)

Type:

Presentations/Speeches

Abstract:

Changes to complex systems require careful planning and coordination to ensure additional incidents are not created in the production environment. This presentation will detail how Marquette University implemented ITIL-based change management to stabilize the infrastructure, gain visibility of work, and comply with financial audits.

View this resource:

http://www.educause.edu/ir/library/powerpoint/EDU07220.pps

Change Management

http://connect.educause.edu/blog/kellywalker/e07podcastimprovingi/45625

Session Podcast