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Message Text:

All You Ever Wanted to Know About Implementing a Help Desk Ticketing System But Were Afraid to Ask

Added by the EDUCAUSE Librarian

Title:

All You Ever Wanted to Know About Implementing a Help Desk Ticketing System But Were Afraid to Ask (ID: NCP08087)

Author(s):

Matthew Maderos (Massachusetts College of Art and Design) and Matthew Conlon (Massachusetts College of Art and Design)

Origin:

Presented at NERCOMP Conferences (03/10/2008)

Type:

Presentations/Speeches

Abstract:

This session will cover how Massachusetts College of Art and Design implemented a new help desk ticketing system. Come hear what we learned and how we made it succeed.

View this resource:

http://www.educause.edu/ir/library/powerpoint/NCP08087.pps

Everything you wanted to know about implementing a helpdesk ticketing system but were afraid to ask