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Applying a Metrics Report Card
Added by the EDUCAUSE Librarian
Title:Applying a Metrics Report Card (ID: EQM08210)
Author(s):Martin Klubeck (University of Notre Dame) and Michael Langthorne (University of Notre Dame)
Origin:EDUCAUSE Quarterly Articles (05/05/2008)
Type:Articles, Papers, and Reports
Abstract:

Evaluating the IT department from the customers’ point of view determines strengths and weaknesses in IT performance

View this resource:
http://www.educause.edu/ir/library/pdf/EQM08210.pdf
http://connect.educause.edu/Library/EDUCAUSE+Quarterly/ApplyingaMetricsReportCar/46600
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