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Hiring, Training, and Retaining Help Desk and ResNet Student Staff

Added by the EDUCAUSE Librarian

Title:

Hiring, Training, and Retaining Help Desk and ResNet Student Staff (ID: NCP08073)

Author(s):

Tad Ahlersmeyer (Boston College), Daniel Marini (Northeastern University), and Allison Catlin (Simmons College)

Origin:

Presented at NERCOMP Conferences (03/10/2008)

Type:

Presentations/Speeches

Abstract:

Due to service demands, we often expect our ResNet and student staff to perform miracles. This panel discussion will explore and compare solutions from three different institutions to training, retaining, and providing growth opportunities for student workers while meeting or exceeding service-level expectations.

View this resource:

http://www.educause.edu/ir/library/pdf/NCP08073.pdf

Hiring Training and Retaining Help Desk and ResNet Student Staff