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Using Project Management Tools to Manage Services - Or, How EITS Is Figuring Out What We Do!

Added by the EDUCAUSE Librarian

Title:

Using Project Management Tools to Manage Services - Or, How EITS Is Figuring Out What We Do! (ID: SER08049)

Author(s):

Patrick Wagman (University of Georgia) and Lynn Latimer (University of Georgia)

Origin:

Presented at Southeast Regional Conferences (06/02/2008)

Type:

Presentations/Speeches

Abstract:

Managing, documenting, and controlling service activities is one of the biggest issues facing an IT organization. Enterprise Information Technology Services (EITS) within the University of Georgia approached the problem by implementing the Clarity Portfolio and Project Management tool and adapting it to meet the needs of both project and service management. We will discuss the process we used to determine the activities our organization is accomplishing and to implement a tool to capture data to document those activities and help plan for the future.

View this resource:

http://www.educause.edu/ir/library/powerpoint/SER08049.pps