At the urging of two very well informed colleagues (Sarah & Hall, who are more involved in the arts than I am) I've started reading this 1991 book by Brenda Laurel.
Given that the IT horizon is only 3-5 years off - this book was written a very long time ago (e.g. pre-our web.) Still, I'm amazed by how relevant are the issues presented! This gives me a clue that the book is going to be very much worth reading.
I'm sufficiently excited that I'm writing this before I've finished even 20% - so this can't be a "review" (although I have my suspicions that a lot of book reviews are written after reading less than 20% :-) - so I'm suggesting that I can fairly call this a Book Preview.