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Managing the Services Lifecycle

Added by the EDUCAUSE Librarian

Title:

Managing the Services Lifecycle (ID: ERM08521)

Author(s):

Anne P. Massey (Indiana University) and Mitzi Montoya (North Carolina State University)

Origin:

EDUCAUSE Review Articles (09/15/2008)

Type:

Articles, Papers, and Reports

Abstract:

In the spring of 2008, students from the Kelley School of Business at Indiana University (IU) and the Jenkins Graduate School of Management at North Carolina State University (NCSU) “virtually” came together, using a variety of Web 2.0 tools and the virtual world Second Life, to learn about managing the services lifecycle and to apply what they learned to two corporate-sponsored projects.

View this resource:

http://connect.educause.edu/Library/EDUCAUSE+Review/ManagingtheServicesLifecy/47240