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Issues in Science and Technology Librarianship

Chat Reference Service: An Analysis of One Semester's Data
Added by the EDUCAUSE Librarian
Title:Chat Reference Service: An Analysis of One Semester's Data (ID: CSD4501)
Author(s):JoAnn Sears (Auburn University)
Source:Issues in Science and Technology Librarianship
Origin:Contributed by Organizations or Campuses (2001)
Type:Articles, Papers, and Reports
Abstract:Four months of chat reference questions received at a centralized reference services desk of an ARL library are analyzed in this study. Types of questions and types of users (when identified) are investigated. This study examines whether the questions were localized to the specific library's resources/services as well as whether the person responding to the chat question gave any evidence of consulting resources during the course of the chat session.
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http://www.istl.org/01-fall/article2.html[Off site]
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The Importance of Open Access, Open Source, and Open Standards for Libraries
Added by the EDUCAUSE Librarian
Title:The Importance of Open Access, Open Source, and Open Standards for Libraries (ID: CSD4014)
Author(s):Edward Corrado (The College of New Jersey)
Source:Issues in Science and Technology Librarianship
Origin:Contributed by Organizations or Campuses (2005)
Type:Articles, Papers, and Reports
Abstract:The open access, open source software, and open standards concepts have been garnering increased attention in the field of librarianship and elsewhere. These concepts and their benefits and importance to libraries are examined. Benefits include lower costs, greater accessibility, and better prospects for long-term preservation of scholarly works.
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http://www.istl.org/05-spring/article2.html[Off site]
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