Journal of Computer-Mediated Communication
In Google We Trust: Users' Decisions on Rank, Position, and Relevance
| Title: | In Google We Trust: Users' Decisions on Rank, Position, and Relevance (ID: CSD5100) | | Author(s): | Bing Pan (College of Charleston), Geri Gay (Cornell University), Helene Hembrooke (Cornell University), Laura Granka (Cornell University), Lori Lorigo (Cornell University), and Thorsten Joachims (Cornell University) | | Source: | Journal of Computer-Mediated Communication | | Origin: | Contributed by Organizations or Campuses (08/31/2007) | | Type: | Articles, Papers, and Reports | | Abstract: | An eye tracking experiment revealed that college student users have substantial trust in Google's ability to rank results by their true relevance to the query. When the participants selected a link to follow from Google's result pages, their decisions were strongly biased towards links higher in position even if the abstracts themselves were less relevant. While the participants reacted to artificially reduced retrieval quality by greater scrutiny, they failed to achieve the same success rate. This demonstrated trust in Google has implications for the search engine's tremendous potential influence on culture, society, and user traffic on the Web. | | View this resource: | |
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