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Aug 2008

Aug 1998

This EDUCAUSE Taxonomy Term has 31 items and was last updated on April 17th, 2008 (126 days ago).

Primary Publications

Recent

Recent EDUCAUSE Publications

EDUCAUSE | 24x7 Support

ITIL at New York University: A Framework for Excellence (04/17/2008)
University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide (02/14/2008)
The Upward Trail: Success Factors in Help Desk Management (01/18/2008)
University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations (12/21/2007)
Bowdoin College and Colgate University: Using the Help Desk Strategically to Revitalize an IT Organization (11/29/2007)

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About ECAR

The EDUCAUSE Center for Applied Research (ECAR) provides timely research and analysis
to help higher education leaders make better decisions about information technology.

Recent Publications from ECAR about 24x7 Support

EDUCAUSE | Documents Contributed by ECAR and 24x7 Support

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About EDUCAUSE Review

EDUCAUSE Review takes a broad look at current developments and trends in information technology,
what these mean for higher education, and how they may affect the college/university as a whole.

About EDUCAUSE Quarterly

EDUCAUSE Quarterly is a practitioner's journal for college and university
managers and users of information resources published quarterly by EDUCAUSE.