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Help Desk

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May 2008

May 1998

This EDUCAUSE Taxonomy Term has 74 items and was last updated on May 2nd, 2008 (10 days ago).

See Also: 24x7 Support

Featured Content

Announcements

EDUCAUSE Announcements on Help Desk

EDUCAUSE Now Premier Episode Launched

Primary Publications

Recent

Recent EDUCAUSE Publications

EDUCAUSE | Help Desk

ITIL at New York University: A Framework for Excellence (04/17/2008)
University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide (02/14/2008)
Operational Lessons from a Strategic Sourcing Project (01/29/2008)
The Upward Trail: Success Factors in Help Desk Management (01/18/2008)
University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations (12/21/2007)

View All 19 Items

View All 19 Items

About ECAR

The EDUCAUSE Center for Applied Research (ECAR) provides timely research and analysis
to help higher education leaders make better decisions about information technology.

Recent Publications from ECAR about Help Desk

EDUCAUSE | Documents Contributed by ECAR and Help Desk

ITIL at New York University: A Framework for Excellence (04/17/2008)
University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide (02/14/2008)
The Upward Trail: Success Factors in Help Desk Management (01/18/2008)
University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations (12/21/2007)
Help Desk Sourcing Options: One University’s Solution (12/03/2007)

View All 16 Items

View All 16 Items

About EDUCAUSE Review

EDUCAUSE Review takes a broad look at current developments and trends in information technology,
what these mean for higher education, and how they may affect the college/university as a whole.

Recent Articles from EDUCAUSE Review about Help Desk

EDUCAUSE | EDUCAUSE Review Articles and Help Desk

Ensuring Quality at the Helpdesk (10/18/2000)

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About EDUCAUSE Quarterly

EDUCAUSE Quarterly is a practitioner's journal for college and university
managers and users of information resources published quarterly by EDUCAUSE.

Recent Articles from EDUCAUSE Quarterly about Help Desk

EDUCAUSE | EDUCAUSE Quarterly Articles and Help Desk

Operational Lessons from a Strategic Sourcing Project (01/29/2008)
The Three-Continent, 24-Hour Help Desk: An Academic First? (02/13/2002)

View All 2 Items

View All 2 Items

Podcasts tagged with this topic

EDUCAUSE | Podcasts and Help Desk

EDUCAUSE Now - Show #1 - Premiere Episode (03/13/2008)
E2006 Podcast: Self-Help Clinics (01/24/2007)
E2005 Podcast: Stretch Your Staff with a Departmental Liaison Program (02/23/2006)
E2005 Podcast: Transformation of Help Desk Services at Rutgers University (02/22/2006)

View All 4 Items

View All 4 Items

Community Resources

Wiki

Articles

Recent Community Articles

EDUCAUSE | Contributed by Organizations or Campuses; Articles, Papers, and Reports; and Help Desk

Learning from the Outsourcers (03/07/2005)

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Blogs

Links from EDUCAUSE Connect

EDUCAUSE | Help Desk

EDUCAUSE Now Premier Episode Launched (03/17/2008)
EDUCAUSE Now - Show #1 - Premiere Episode (03/13/2008)
ECAR Publishes Study on the IT Help Desk in Higher Education (12/03/2007)
E2006 Podcast: Self-Help Clinics (01/24/2007)
E2005 Podcast: Stretch Your Staff with a Departmental Liaison Program (02/23/2006)

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Conference Resources

National Events

EDUCAUSE Annual

EDUCAUSE | Presented at EDUCAUSE Annual Conferences and Help Desk

Integrating Incident and Problem Management with ITIL Methodologies (12/28/2007)
Tech Around the Clock: Expect the Unexpected with 24 x 7 Operations (11/07/2007)
The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey (11/06/2007)
Adding Fun and Games to Training Programs (10/30/2007)
Self-Help Clinics: A Pragmatic Approach to Student Support (10/18/2006)

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Featured Events

Presented at Enterprise Technology Conferences

Measuring the Future: MIT and Stanford Benchmark the Help Desk (05/25/2006)

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Presented at NERCOMP Conferences

Hiring, Training, and Retaining Help Desk and ResNet Student Staff (03/10/2008)
All You Ever Wanted to Know About Implementing a Help Desk Ticketing System But Were Afraid to Ask (03/10/2008)
Leveraging Help Desk Infrastructure to Support Faculty Development (03/21/2007)

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