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IT Infrastructure Library

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Jul 2008

Jul 1998

This user contributed tag has 5 items and was last updated on January 18th, 2008 (188 days ago).

Primary Publications

Recent

Recent EDUCAUSE Publications

EDUCAUSE | IT Infrastructure Library

The Upward Trail: Success Factors in Help Desk Management (01/18/2008)
Service on the Front Line: The IT Help Desk in Higher Education (11/28/2007)
Service on the Front Line: The IT Help Desk in Higher Education - Corporate Edition (11/28/2007)
Service on the Front Line: The IT Help Desk in Higher Education – Key Findings (11/28/2007)
Service on the Front Line: The IT Helpdesk in Higher Education Roadmap (11/28/2007)

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About ECAR

The EDUCAUSE Center for Applied Research (ECAR) provides timely research and analysis
to help higher education leaders make better decisions about information technology.

Recent Publications from ECAR about IT Infrastructure Library

EDUCAUSE | Documents Contributed by ECAR and IT Infrastructure Library

The Upward Trail: Success Factors in Help Desk Management (01/18/2008)
Service on the Front Line: The IT Help Desk in Higher Education (11/28/2007)
Service on the Front Line: The IT Help Desk in Higher Education - Corporate Edition (11/28/2007)
Service on the Front Line: The IT Help Desk in Higher Education – Key Findings (11/28/2007)
Service on the Front Line: The IT Helpdesk in Higher Education Roadmap (11/28/2007)

View All 5 Items

View All 5 Items

Community Resources

Wiki

Blogs

Links from EDUCAUSE Connect

EDUCAUSE | IT Infrastructure Library

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