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IT Infrastructure Library
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Jul 2008
Jul 1998
This user contributed tag has 5 items and was last updated on January 18th, 2008 (188 days ago).
Primary Publications
Recent
Recent EDUCAUSE Publications
EDUCAUSE | IT Infrastructure Library
The Upward Trail: Success Factors in Help Desk Management
(01/18/2008)
Service on the Front Line: The IT Help Desk in Higher Education
(11/28/2007)
Service on the Front Line: The IT Help Desk in Higher Education - Corporate Edition
(11/28/2007)
Service on the Front Line: The IT Help Desk in Higher Education – Key Findings
(11/28/2007)
Service on the Front Line: The IT Helpdesk in Higher Education Roadmap
(11/28/2007)
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About ECAR
The
EDUCAUSE Center for Applied Research (ECAR)
provides timely research and analysis
to help higher education leaders make better decisions about information technology.
Recent Publications from ECAR about IT Infrastructure Library
EDUCAUSE | Documents Contributed by ECAR and IT Infrastructure Library
The Upward Trail: Success Factors in Help Desk Management
(01/18/2008)
Service on the Front Line: The IT Help Desk in Higher Education
(11/28/2007)
Service on the Front Line: The IT Help Desk in Higher Education - Corporate Edition
(11/28/2007)
Service on the Front Line: The IT Help Desk in Higher Education – Key Findings
(11/28/2007)
Service on the Front Line: The IT Helpdesk in Higher Education Roadmap
(11/28/2007)
View All 5 Items
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EDUCAUSE | IT Infrastructure Library
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