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Support Services

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Sep 2008

Sep 1998

This EDUCAUSE Taxonomy Term has 308 items and was last updated on July 23rd, 2008 (46 days ago).

Featured Content

Announcements

EDUCAUSE Announcements on Support Services

Tune In July 1: Free Web Seminar on Meeting Communications Needs in Campus Dorms

Primary Publications

Recent

Recent EDUCAUSE Publications

EDUCAUSE | Support Services

ITIL Service Management Practices: Third Time’s the Charm (06/30/2008)
ITIL at New York University: A Framework for Excellence (04/17/2008)
In Plain English, Please: Effective IT Communications (04/14/2008)
Learners 2.0? IT and 21st-Century Learners in Higher Education (04/01/2008)
University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide (02/14/2008)

View All 59 Items

View All 59 Items

About ECAR

The EDUCAUSE Center for Applied Research (ECAR) provides timely research and analysis
to help higher education leaders make better decisions about information technology.

Recent Publications from ECAR about Support Services

EDUCAUSE | Documents Contributed by ECAR and Support Services

ITIL Service Management Practices: Third Time’s the Charm (06/30/2008)
ITIL at New York University: A Framework for Excellence (04/17/2008)
Learners 2.0? IT and 21st-Century Learners in Higher Education (04/01/2008)
University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide (02/14/2008)
The Upward Trail: Success Factors in Help Desk Management (01/18/2008)

View All 27 Items

View All 27 Items

About EDUCAUSE Review

EDUCAUSE Review takes a broad look at current developments and trends in information technology,
what these mean for higher education, and how they may affect the college/university as a whole.

Recent Articles from EDUCAUSE Review about Support Services

EDUCAUSE | EDUCAUSE Review Articles and Support Services

Faculty 2.0 (08/24/2007)
The Role of IT in Student Success at Community Colleges (05/08/2007)
Compartments, Customers, or Convergence? (05/07/2007)
Building IT Community on Campus (01/04/2006)
On Taking Our Own Medicine (10/10/2005)

View All 8 Items

View All 8 Items

About EDUCAUSE Quarterly

EDUCAUSE Quarterly is a practitioner's journal for college and university
managers and users of information resources published quarterly by EDUCAUSE.

Recent Articles from EDUCAUSE Quarterly about Support Services

EDUCAUSE | EDUCAUSE Quarterly Articles and Support Services

In Plain English, Please: Effective IT Communications (04/14/2008)
An Antidote for the Faculty-IT Divide (01/29/2008)
Operational Lessons from a Strategic Sourcing Project (01/29/2008)
Maximizing Student Teams to Support IT (11/09/2007)
Student Workers in Educational Technology Support (11/09/2007)

View All 18 Items

View All 18 Items

About ELI

The EDUCAUSE Learning Initiative (ELI) is a community of institutions, organizations, and corporations committed to advancing learning through IT innovation. ELI achieves this mission through a strategic focus on learners, learning principles and practices, and learning technologies.

Recent Information from ELI about Support Services

EDUCAUSE | Contributed by EDUCAUSE Learning Initiative and Support Services

ELI Innovations & Implementations—START: Student Technology Assessment, Resources, and Training (12/16/2005)
ELI Innovations & Implementations – Online@UCF (10/12/2005)
ELI Innovations & Implementations - ITAP: Information Technology Associates Program (10/04/2005)

View All 3 Items

View All 3 Items

Podcasts tagged with this topic

EDUCAUSE | Podcasts and Support Services

E07 Podcast: In Plain English, Please: Effective IT Communications (11/15/2007)
Commoditization of Core Services: An Interview with Brian Voss and Cynthia Hadden (06/20/2007)
EDUCAUSE2006 Podcast: Fear Factor and American Idol (04/13/2007)
EDUCAUSE2006 Podcast: Keeping a Personalized Face on Support Centralization (02/23/2007)
E2005 Podcast: Supporting the Mobile User (03/30/2006)

View All 7 Items

View All 7 Items

Community Resources

Wiki

Articles

Recent Community Articles

EDUCAUSE | Contributed by Organizations or Campuses; Articles, Papers, and Reports; and Support Services

Going VoIP (09/07/2007)
Changing Infrastructures for Academic Services (06/19/2007)
Managing Virtual Adjunct Faculty: Applying the Seven Principles of Good Practice (07/05/2005)
Shifting Paradigm in Higher Ed IT Orgs: Partners in the Academic Enterprise (11/22/2004)
Guide to Developing Online Student Services (01/02/2001)

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Blogs

Links from EDUCAUSE Connect

EDUCAUSE | Support Services

Tune In July 1: Free Web Seminar on Meeting Communications Needs in Campus Dorms (06/25/2008)
E07 Podcast: In Plain English, Please: Effective IT Communications (11/15/2007)
Commoditization of Core Services: An Interview with Brian Voss and Cynthia Hadden (06/20/2007)
EDUCAUSE2006 Podcast: Fear Factor and American Idol (04/13/2007)
EDUCAUSE2006 Podcast: Keeping a Personalized Face on Support Centralization (02/23/2007)

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Conference Resources

National Events

EDUCAUSE Annual

EDUCAUSE | Presented at EDUCAUSE Annual Conferences and Support Services

Integrating Incident and Problem Management with ITIL Methodologies (12/28/2007)
ITIL: An Effective Methodology for Managing IT Services (11/26/2007)
Distributed Technology Support (11/20/2007)
GROK: A Virtual World of Help (11/14/2007)
No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals (11/07/2007)

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Web Events

Web Seminars and Events

EDUCAUSE | Web Seminars Contributed by EDUCAUSE and Support Services

Meeting Communications Needs in Campus Dorms (07/01/2008)
The Case for IT Planning for Research Enterprises (10/11/2005)
The 2005 ResNet Survey: Key Findings (10/03/2005)

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Featured Events

Presented at ELI Meetings

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Presented at Enterprise Technology Conferences

Understanding and Applying ITIL in Higher Education (05/28/2008)
Telling Your IT Story: Little Technology Required (05/28/2008)
An Architecture for Evolving IT Customer Service (05/25/2006)
Measuring the Future: MIT and Stanford Benchmark the Help Desk (05/25/2006)

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Presented at NERCOMP Conferences

Hiring, Training, and Retaining Help Desk and ResNet Student Staff (03/10/2008)
Supporting Early Adopters and Moving Targets (03/10/2008)
Effectively Communicating Change: Stop Spamming Your Campus (03/10/2008)
Why Services Matter: Building Your Value Story and Business Case (03/21/2007)

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Presented at SAC Conferences

Service Oriented Architecture (08/09/2006)
Buy, Build, and Borrow: Planning for Support in the New Open Environment (08/08/2005)

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