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Brad, We use a system called Traka at the Harvard Business School. This systems was installed by out Operations groups, who use it to manage their many keys. In IT we use it on a much smaller scale for the few physical keys we have in circulation. You have to swipe your ID to release a key, and this ...

Thank you Jim, and everyone who has contributed to this discussion! The information shared has been really helpful, and I appreciate your perspectives! Best, Dave

Becky, Thank you for your prompt reply! Technically these are 'adult' staff. We don't typically hire Harvard undergraduate students at the Business School, but we have done so at the same rate. We mostly reach out to other staffing resources in the community, like Year Up (hiring many alumni from ...

I am curious what the prevailing hourly rate is for part-time Help Desk Support. We are currently offering $18.00 per hour for part-time (less than 14 hours) Help Desk Support. This is a remote position that is not a heavy lift, mostly answering the phones (light volume in the evening), and first-contact ...

Bob, We used LabStats at Harvard Business School and it worked well. We no longer have a need for the application now, having retired about 600 managed computers in our Executive Education program. https://labstats.com/ Regards, Dave David Helen Associate Director, Technology Support ...