Profile

For those who have rolled out MFA (multifactor authentication) to your campus, do you also have a Password Reset policy and can you share more information about it or how frequently students, staff, faculty, PCI users, service accounts, etc... are required to change their password? ------------------------------ ...

This past month we augmented our service desk support with BlackbeltHelp. The onboarding process has been great but, at this time we do not have much data to provide pros and cons. However, I am recognizing a key to providing a good experience to our users with BBH is to be sure we provide them with ...

Has your institution rolled out a password management tool to store usernames and passwords? If so, which one? Whom is it available to? How did you roll it out? What are the benefits and disadvantages you have seen offering this type of tool? Thank you for sharing. ------------------------------ Michelle ...

Hi, We are in the process of rolling out Blackbelt Help to provide after-hour and weekend coverage. We expect to start using their services at the end of September. Happy to share any other information you would like about them or our experiences so far. ------------------------------ Michelle Sypinero ...

This is very helpful, thank you so much for sharing Andrea! ------------------------------ Michelle Sypinero AVP, Technology and Innovative Services Chapman University ------------------------------

For those universities that offer online programs, how do you provide and distribute IT support and services? Is your help desk centralized? Does the same team provide support for in-person and online programs? Do you outsource your help desk to support online programs? Knowing students taking an ...

Do you allow staff/faculty to use the WEPA system as well? Michelle Sypinero