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Bret Ingerman

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Posted By Bret Ingerman 09-30-2024 08:10:00 AM
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To our Corporate Members: I am sure that you are deep in the weeds preparing to attend and exhibit at the 2024 Educause Conference in San Antonio. Perhaps you are new to the corporate world and are not sure what to expect in the exhibitor area. Or you might be a veteran in your field but are new to ...
Posted By Bret Ingerman 07-05-2024 06:49:04 AM
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Colleagues: I would like to draw your attention to an upcoming EDUCAUSE webinar on consultancies. The primary audience for this webinar are those working in higher education who have wondered about the role that consultants play in the higher education ecosystem and the value that they can bring to ...
Posted By Bret Ingerman 05-15-2024 06:27:00 AM
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Colleagues: I have really enjoyed seeing all of your replies to my earlier question about how vendors should, and should not communicate with us. As I mentioned I will be sharing your replies (without attribution) in the Higher Ed Guide for the Corporate Community program's live session tomorrow. ...
Posted By Bret Ingerman 05-12-2024 12:03:00 PM
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Thank you all for your great suggestions and comments about how vendors should, and should not, communicate with us. Here is a summary of responses received thus far. If you have any more, send them along: What works: Vendor floor at the conference Tell us a few things your company does ...
Posted By Bret Ingerman 05-10-2024 09:08:00 AM
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I am really enjoying all of the feedback and suggestions. I'll be summarizing what you've all shared for the program next week (I'll also share it back with all of you). Please do continue to send any other thoughts or suggestions as to how vendors can reach out to us in ways that do, would or could ...
Posted By Bret Ingerman 05-08-2024 01:57:00 PM
Found In Egroup: CIO
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Colleagues: I am reaching out for your advice. I think we can all agree that cold calls and spam are ineffective ways of vendors to try and contact us. I would like to hear your thoughts and suggestions on good and effective methods that our corporate colleagues can use to initiate contact ...
Posted By Bret Ingerman 05-02-2024 10:12:00 AM
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Students submit their photos online for their student ID card (which is a digital ID card inside of Pathify). We then push those images to Workday where faculty can then see the images of the students in the rosters for their classes. -Bret __________________ Bret Ingerman Vice President ...
Posted By Bret Ingerman 02-09-2024 10:14:00 AM
Found In Egroup: CIO
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A quick update on Zoom licenses: While the email message to me said that zoom is transitioning customers to the new model, that is not completely accurate. As was posted earlier, this is currently an optional move. They want people to transition, but are not requiring it. We are perfectly free to ...
Posted By Bret Ingerman 02-09-2024 10:09:00 AM
Found In Egroup: CIO
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Thank you, Bruce. So you ask for their email address but don't verify? -Bret ***Due to Florida's very broad public records law, most written communications to or from Tallahassee Community College employees regarding College business are public records, available to the public ...
Posted By Bret Ingerman 02-08-2024 12:03:00 PM
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Hmmmm.... I have a call with our rep tomorrow. That bit of news was not in his email to me �� -Bret __________________ Bret Ingerman Vice President for Information Technology Tallahassee Community College bret.ingerman@tcc.fl.edu (850) 201-6082 444 Appleyard Drive Tallahassee, ...
Posted By Bret Ingerman 02-08-2024 10:11:00 AM
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Colleagues: We just received a quote for our Zoom meeting renewal and I was stunned that it will be a 37% increase over what we are now paying. Currently we use Zoom meetings, which are licensed by the user, and a few webinar licenses and a large meeting license. Now they are saying that they are ...
Posted By Bret Ingerman 02-07-2024 01:29:00 PM
Found In Egroup: CIO
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Hi, Mike. Tallahassee Community College has been doing a lot of development with conversational chatbots and now with GenAI. We have deployed a conversational chatbot for IT that not only has FAQs, but its primary purpose was to help students and employees be able to reset passwords and MFA tokens. ...
Posted By Bret Ingerman 02-06-2024 11:49:00 AM
Found In Egroup: CIO
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Colleagues: For as long as we have had a guest WiFi network we have had guests register for access. They are asked for things like name and a method of contact, preferably a cell phone number, where we can text them a code to use to gain access to the network. We have done this with the expectation ...
Posted By Bret Ingerman 01-03-2024 11:20:00 AM
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Happy New Year! I'm reaching out to our corporate colleagues to share a professional learning opportunity that I'm facilitating with EDUCAUSE, The Higher Ed Guide for the Corporate Community. This upcoming opportunity (the next session starts January 8) is designed to support those from corporations ...
Posted By Bret Ingerman 03-23-2023 08:36:00 AM
Found In Egroup: Small Colleges
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We are also TDX clients for use by our Helpdesk, but I will add one additional data point: TDX has a great set of APIs and we make extensive use of them to use TDX for a number of IT and non-IT related activities. These include using TDX as a critical part of our early alert system (built on top of Workday ...
Posted By Bret Ingerman 12-07-2022 02:28:00 PM
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Dear Colleagues: I have some good news to share that can have an impact on both our Corporate members as well as our higher ed members (higher ed colleagues, please keep reading until the end). To our Corporate Colleagues: As you may know, earlier this year EDUCAUSE launched a new professional ...
Posted By Bret Ingerman 11-01-2022 12:29:00 PM
Found In Egroup: Community Colleges
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We have a procedure for failed phishing, Happy to answer any questions. Phishing Escalation Procedure The following procedure describes the College's approach to employees who fall victim to both simulated and real phishing attacks. This procedure was developed by the Technology and Innovation ...
Posted By Bret Ingerman 06-17-2022 06:07:00 AM
Found In Egroup: CIO
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Colleagues: We have been using a custom-designed chatbot for the past year or so that provides the ability for students (and staff) to unlock their account or reset their password (in addition to directing them to help for the most common questions). This has been very successful, and has reduced ...
Posted By Bret Ingerman 06-10-2022 06:08:00 AM
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I do think that this is something that we should look at after the initial program run. Thanks for the suggestion, Mark. ------------------------------ Bret Ingerman Vice President for Information Technology Tallahassee Community College ------------------------------
Posted By Bret Ingerman 06-10-2022 06:07:00 AM
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Hi, Nigel. That's an excellent idea. We should see how well attended the current version will be and then look to enhance it with information about how things are done in other countries. Hopefully there is enough in common with educational institutions such that vendors who attend will still gain ...