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Lee Jones

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Posted By Lee Jones 05-02-2024 10:22:00 AM
Found In Egroup: IT Support Services
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Hey all, how do your institutions determine how many Microsoft licenses to purchase? In California, we manage our Microsoft Campus Agreements from a master contract. A few years ago, we switched to per-user licensing as required. With the upcoming retirement of Microsoft A1 Plus (note the Plus) ...
Posted By Lee Jones 04-23-2024 09:35:00 AM
Found In Egroup: IT Support Services
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Hey Hunter, love your title. Probably an org difference, as our org is big on asset assignment and devices are generally not allowed to be moved (especially by users). Laptops of course move around, but for asset control we care where about the device's "home address" rather than were it is at a given ...
Posted By Lee Jones 04-23-2024 09:31:00 AM
Found In Egroup: IT Support Services
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We name servers differently than endpoints. We follow a naming convention for user computers, including labs and classrooms. We want to know where a device is supposed to be, what kind it is, and the asset tracking tag. Our pattern is Building - Floor/Room - Type - Tag If a computer is a ...
Posted By Lee Jones 03-28-2024 05:16:00 PM
Found In Egroup: Instructional Technologies
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Mt. SAC uses Freshservice. We didn't have SNow money :-p PRO: Ticketing is good, price is OK, workflow automations are good, API is robust. Has PM and CAB built-in. Can separate "teams" for HR, Facilities, IT. CON: Inventory is "meh". Price is rising as they gain more market. -- ...
Posted By Lee Jones 03-14-2024 04:21:00 PM
Found In Egroup: IT Support Services
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For ticketing, we're using Freshservice. ______________________ Lee Jones (he/him/his) Asst Dir IT Technical Support lee.jones@mtsac.edu 909-274-5612
Posted By Lee Jones 03-13-2024 10:43:00 AM
Found In Egroup: IT Support Services
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Splashtop. I liked Anydesk better, but with their recent breach, we had to pivot quickly. Currently using Splashtop as part of our RMM suite, and all our remote endpoints had both Anydesk and Splashtop installed along with Microsoft MCM RC Viewer. Splashtop works well as a remote control solution. ...
Posted By Lee Jones 03-13-2024 10:43:00 AM
Found In Egroup: IT Support Services
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We did that Zoom/Teams thing for routine, no-admin-rights-required things, and as a backup we've used RC Viewer over a VPN, but it's basically a reverse tunnel and we stopped doing that when we didn't have to any longer. Also, our end users are not admins. ------------------------------ Lee Jones ...
Posted By Lee Jones 03-13-2024 10:24:00 AM
Found In Egroup: IT Support Services
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Yeah, we reviewed BT/Bomgar as well, and the price increase plus the "early 90's" feel steered me away. ------------------------------ Lee Jones (he/him/his) Mt. San Antonio College Assistant Director, IT Technical Support lee.jones@mtsac.edu 909-274-5612 ------------------------------
Posted By Lee Jones 03-13-2024 10:23:00 AM
Found In Egroup: IT Support Services
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We demo'ed with them, but didn't end up selecting them. Nice bunch, seem really eager to improve their product, too. ------------------------------ Lee Jones (he/him/his) Mt. San Antonio College Assistant Director, IT Technical Support lee.jones@mtsac.edu 909-274-5612 -------------------- ...
Posted By Lee Jones 03-05-2024 11:34:00 PM
Found In Egroup: IT Support Services
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At Mt. SAC we're similar to SLCC but we try to automate it a bit. All applicants get an account created automatically. For email, applicants are in an org unit that restricts send and receive to only the school. This way, student services and financial aid can contact them, but they can't activate Amazon ...
Posted By Lee Jones 02-08-2024 02:46:00 PM
Found In Egroup: IT Support Services
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Hey Scott, if you lost in-house knowledge, migrating off SCCM may be best (IMO). You'll still need to maintain SCCM while you migrate, however. You mentioned Ivani for patching, so I assume SCCM is not handling any updates in place of Windows Updates. For Intune, are you co-managed? What is your ...
Posted By Lee Jones 01-22-2024 10:45:00 AM
Found In Egroup: IT Support Services
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We are not yet allowed to require MFA, so we can only verify identity from directory information. So, some overlap with Robin's approach. At Mt. SAC, we separate verification methods based on how they would be compromised. For example, a stolen wallet will contain their DOB and home address, and ...
Posted By Lee Jones 01-16-2024 11:51:00 AM
Found In Egroup: Instructional Technologies
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Hey Bob, Sounds like your Generals/Instructors do not want to waste time with authentication to the computer but still want to maintain authorization to materials. I don't see how you can have your cake and eat it, too... except maybe with virtualization and hardware access tokens. ...
Posted By Lee Jones 01-09-2024 02:04:00 PM
Found In Egroup: IT Service Management
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Like Carol, Mt. SAC also uses ECARS for ticket categories. We (try to) guide our users toward the service catalog that automatically categorizes tickets, and we have some automation rules that look for uncategorized tickets and attempts keyword matching. For ticketing, we're using Freshservice. ...
Posted By Lee Jones 11-15-2023 11:03:00 AM
Found In Egroup: Community Colleges
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Not sure if by home use agreements you are referring to named user licenses? Mt. SAC is in California, so our Adobe licensing options are basically either SDL (on-premise only for shared devices) or NUL (like Don) with no real restrictions. Accessories - we haven't found a good virtualization solution ...
Posted By Lee Jones 10-02-2023 02:33:00 PM
Found In Egroup: Microsoft Tools in Education
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Cross-posting between IT Support Services and Microsoft Tools in Education. Has anybody out there migrated from MECM to Intune for endpoint management? Or maybe you just went all-in on Intune? I'd love to get your input on lessons learned, unexpected issues, and your approach. One challenge ...
Posted By Lee Jones 10-02-2023 02:33:00 PM
Found In Egroup: IT Support Services
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Cross-posting between IT Support Services and Microsoft Tools in Education. Has anybody out there migrated from MECM to Intune for endpoint management? Or maybe you just went all-in on Intune? I'd love to get your input on lessons learned, unexpected issues, and your approach. One challenge ...
Posted By Lee Jones 03-21-2023 04:38:00 PM
Found In Egroup: IT Support Services
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Not us, but we don't deploy Zoom to classrooms, just to employees and to student loaner laptops. Two possibilities come to mind: if you are using a product like Deep Freeze, that might cause it if your MDM or deployment product has a condition that does not account for upgrades ...
Posted By Lee Jones 03-15-2023 09:59:00 AM
Found In Egroup: IT Support Services
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Depending on the MDM you use, maybe try Shared iPad Temporary Session? "In iPadOS 13.4 or later, any user has the ability to initiate a temporary session without the need for a user name or password by tapping Guest at the login screen. When a guest logs out, all their data-including browsing history-is ...
Posted By Lee Jones 03-14-2023 04:19:00 PM
Found In Egroup: IT Service Management
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Hey Walter, just curious, for #1, what are you using now? I've used Zoom Phone, and the pro side is "easy to use" and "pretty easy for end users" - the con side is that it is a bit "basic" especially when it comes to call routing and anything beyond "pick up and dial." For a call queue (like and IT Help ...