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Robert Harris

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RE: FCC Order 10-72A1

Posted By Robert Harris 03-29-2024 04:34:52 PM
Found In Egroup: Communications Infrastructure and Applications \ view thread
Hi Ray, Verizon has been more aggressive about eliminating POTS than AT&T. I do work for a Hospital in Georgia and they have been able to renew POTS with an AT&T BLXC contract. That being said, the 2024 version of the contract is more than double the prior one, so their strategy seems to ...

RE: Monthly Virtual Meetup | Wed Mar 27, 2024 @ 11am EDT

Posted By Robert Harris 03-20-2024 12:02:51 PM
Found In Egroup: Communications Infrastructure and Applications \ view thread
I will be at Enterprise Connect all next week. On Tuesday there is the session "HETMA Session: The UCC Connected Campus - Successful Technology Driven Learning Enterprise" Is anyone from this Community attending the session? I'd like to say hello if you are. Robert Lee Harris Communications ...

RE: Large scale cabling consulting

Posted By Robert Harris 12-17-2023 07:03:45 PM
Found In Egroup: Communications Infrastructure and Applications \ view thread
Hi Petrus, If you are looking for a local Southern California company you might consider PlanNet. https://www.plannet.com/client-portfolio-case-studies/ I worked with June Bardwil at one of the Torrance automotive HQs and they were outstanding. Kind regards, Robert Lee Harris ...

RE: Logging and retention of call detail records

Posted By Robert Harris 10-26-2023 02:27:17 PM
Found In Egroup: Communications Infrastructure and Applications \ view thread
Hi Mark, 13 Months is a fairly common standard for call detail. I worked for a company whose legal department asked for a record search from six years prior for a lawsuit. It was toll free and we were able to get logs from the carrier with the detail they wanted. They preferred us to ask the phone ...

RE: Blue Light Phones

Posted By Robert Harris 09-25-2023 06:13:59 PM
Found In Egroup: Communications Infrastructure and Applications \ view thread
Hi Arthur, I had an account rep for Ooma Airdial quote me under $10 per number. I believe T-Mobile is the underlying carrier, which may limit geographies where they can be used. I saw EPIK at about $30 per number for a large hospital, which makes them a good option for POTS replacement. At $10 per ...

RE: UCaaS solution for your University

Posted By Robert Harris 09-11-2023 12:23:28 PM
Found In Egroup: Communications Infrastructure and Applications \ view thread
Hi Eric, I heard recently form a Federal Government colleague that their Teams dynamic 911 (which is called "Nomadic 911" in Zoom) had difficulties validating addresses for remote workers and consequently routing calls to the national dispatch center vs. local PSAP. They also reported that MS Teams ...

RE: Data on Students Who Like/Dislike Online Courses?

Posted By Robert Harris 06-06-2023 02:24:18 PM
Found In Egroup: Community Colleges \ view thread
These two Pew surveys are applicable to high school students so they would be more representative of incoming 18 year olds. I thought the parent one was relevant because they have a large influence on college choices for first time students: https://www.pewresearch.org/short-reads/2022/10/26/most-k ...

RE: redefining DR/BC?

Posted By Robert Harris 05-23-2023 07:02:19 PM
Found In Egroup: CIO \ view thread
Hi Allan, This risk assessment page from ready.gov should be helpful: https://www.ready.gov/risk-assessment. I included a screen scrape below of some of the examples with varying severity. The process is 1. Hazard Identification. 2. Vulnerability Assessment 3. Impact Analysis. This is a good framework ...

RE: Play royalty-free music in classrooms

Posted By Robert Harris 04-22-2023 04:26:44 PM
Found In Egroup: Communications Infrastructure and Applications \ view thread
Hi Blake – There are a few options. One is to use a streaming service and pay a monthly fee: https://www.soundtrackyourbrand.com/pricing/ or https://soundcloud.com/commercialusemusiclibrary Create playlists from Creative Commons music. https://freemusicarchive.org/search?adv=1&search-genre=Clas ...

RE: March 22, 2023 Virtual Meetup | non-voice communication services

Posted By Robert Harris 03-21-2023 04:31:04 PM
Found In Egroup: Communications Infrastructure and Applications \ view thread
Dear CIA Members: If you are at Enterprise Connect next week and happen to be in one of the sessions I am participating in, please say hi if you have time. I always enjoy meeting people that I have only met virtually. Here are the sessions I will be in: Ensuring E911 Compliance with a Comprehensive ...

RE: Enterprise Connect discount codes

Posted By Robert Harris 03-10-2023 04:02:03 PM
Found In Egroup: Communications Infrastructure and Applications \ view thread
I have a speaker code for $400 off but JD's may be a better deal: $400 discount Promo Code for colleagues (unlimited use) – Promo Code: Harris23 Robert Lee Harris Communications Advantage, Inc. Mobile/Text 562-260-5868 robert.harris@comadvantage.net www.communicationsadvantage.com

RE: Upgrading on-Prem UC to cloud based phone solution. Would love to connect with anyone who is planing or already have already implemented new phone solution. Zoom, MS Teams etc

Posted By Robert Harris 02-10-2023 10:58:40 AM
Found In Egroup: Communications Infrastructure and Applications \ view thread
I am troubled by a few 911 comments from this thread. The first is the idea that simply instructing staff/faculty not to use the UC phone to call 911 complies with Kari's Law and Ray Baum's act. This is not sufficient and could create a huge liability for an institution. Kari Hunt's nine year old daughter ...

RE: Upgrading on-Prem UC to cloud based phone solution. Would love to connect with anyone who is planing or already have already implemented new phone solution. Zoom, MS Teams etc

Posted By Robert Harris 02-06-2023 09:51:58 AM
Found In Egroup: Communications Infrastructure and Applications \ view thread
Hi Hammad, I have helped on a few of these migrations. Here is my perspective - What were the pitfall or challenges. Feature parity with multi-line telephones can be an issue. Some organizations have administrative positions that have rows and rows of line appearances on there stations. This is ...

RE: Data recovery - RPO/RTO

Posted By Robert Harris 06-09-2022 12:07:29 PM
Found In Egroup: CIO \ view thread
Hi Jason, I have had to do this in the past with a network infrastructure team for a very large scale call center project. The link I included is a very good guide to the FMEA (Failure Mode and Effects Analysis) process. Our version was run by somebody who did network engineering for the Pentagon ...

RE: Chatbot?

Posted By Robert Harris 05-12-2022 04:31:25 PM
Found In Egroup: CIO \ view thread
Hi Julia, I am chiming in here as an IT/Contact Center consultant. I worked with a client several years ago that rolled out an IBM Watson based chatbot for a single purpose; qualifying products for recalls. They employed two analysts full time to review questions, correct the answers, and create reports ...

Enterprise Connect

Posted By Robert Harris 03-16-2022 12:26:07 PM
Found In Egroup: Communications Infrastructure and Applications \ view thread
Good afternoon Commtech Members. If anyone is attending Enterprise Connect, I'd enjoy meeting you in person! I will be leading a discussion on Company Culture and Hybrid work on Monday, then participating on a "Metaverse" Panel on Thursday. https://schedule.enterpriseconnect.com/speaker/harris-robert-lee/39112 ...

RE: PRI Circuits Question

Posted By Robert Harris 03-01-2022 02:05:13 PM
Found In Egroup: Communications Infrastructure and Applications \ view thread
Good info on the bundled LD costs! It's also good to keep an eye on DID number charges with SIP providers. With legacy Telco you pay $20 to $30 per 100 block. The ported DIDs costs can be much higher unless you negotiate the rate on your SIP contract. If you install SIP with a carrier managed gateway, ...

RE: PRI Circuits Question

Posted By Robert Harris 03-01-2022 01:00:46 PM
Found In Egroup: Communications Infrastructure and Applications \ view thread
It depends on the provider. I work with a hospital in AT&T Bellsouth areas that just renewed their PRI contract for another two years. If you can't get a contract, AT&T's PRIs cost a lot of money. Verizon has been the strictest about forcing moves to newer services in both business and residential. ...

RE: Unified Student Contact Center

Posted By Robert Harris 02-09-2022 09:28:29 AM
Found In Egroup: CIO \ view thread
Hi Savio, I am assuming from your question that "Unified Student Contact Center" refers to a single number for all the information vs. a separate "department" number for financial aid, admissions, housing, etc. This is unusual for higher education, but it is a great idea. Having consulted for both ...

RE: Verizon Copper Plant Abandonment?

Posted By Robert Harris 02-04-2022 03:43:05 PM
Found In Egroup: Communications Infrastructure and Applications \ view thread
Some of the VoLTE devices do comply with NFPA power requirements., but they are much more expensive than VoIP gateways. Robert Lee Harris Mobile/Text 562-260-5868