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Loren Malm

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RE: Instructure/Canvas pricing increases

Posted By Loren Malm 07-31-2023 07:12:10 AM
Found In Egroup: CIO \ view thread
Ball State University is also among over 100 universities buying Canvas through the NET+ agreement. More information here: https://internet2.edu/services/canvas/ Loren Loren Malm Vice President and CIO Information Technology Ball State University bsu.edu/it

RE: NSC Breach

Posted By Loren Malm 06-29-2023 09:48:36 AM
Found In Egroup: Cybersecurity \ view thread
They are confirming the breach and describing their next steps here: https://alert.studentclearinghouse.org/ No timeline for additional information yet.

RE: Campus mobile solution

Posted By Loren Malm 05-24-2023 09:34:06 AM
Found In Egroup: CIO \ view thread
Rebecca, Thanks so much. This is very helpful! We may want to setup a call with our team. Loren Loren Malm Vice President and CIO Information Technology Ball State University bsu.edu/it

Campus mobile solution

Posted By Loren Malm 05-23-2023 12:36:00 PM
Found In Egroup: CIO \ view thread
Colleagues, We are looking at campus mobile solutions for a unified campus app such as Moto labs or CampusM. I would love to hear from any of you who have had a great experience or found a compelling mobile solution. One of the things we'd like to do is pull the student experience together so it ...

Please join us TODAY!, Wednesday, May 17th, 2023, for a conversation with Ball State University's Digital Corps.

Posted By Loren Malm 05-17-2023 01:41:09 PM
Found In Egroup: Enterprise CRM \ view thread
Please join us TODAY!, Wednesday, May 17th, 2023, for a conversation with Ball State University's Digital Corps. We'll be joined by Brandon Smith, the Executive Director of the Digital Corps, and share how a group of more than 70 undergraduate and graduate students work alongside team leaders in development, ...

Reminder - TOMORROW, 5/17/23, at 4 PM Eastern is our next Educause Enterprise CRM Community call.

Posted By Loren Malm 05-16-2023 07:58:11 PM
Found In Library: Enterprise CRM

Reminder - TOMORROW, 5/17/23, at 4 PM Eastern is our next Educause Enterprise CRM Community call.

Posted By Loren Malm 05-16-2023 07:58:00 PM
Found In Egroup: Enterprise CRM \ view thread
Please join us tomorrow, Wednesday, May 17th, 2023, for a conversation with Ball State University's Digital Corps. We'll be joined by Brandon Smith, the Executive Director of the Digital Corps, and share how a group of more than 70 undergraduate and graduate students work alongside team leaders in ...

Blackbaud Award Management (BAM) Consluting Serivces

Posted By Loren Malm 10-05-2022 11:24:42 AM
Found In Egroup: IT Procurement and Supplier Management \ view thread
We are looking for third-party consulting options for the Blackbaud Award Management (BAM) system. We understand Blackbaud offers consulting services as well, but we we're interested in hearing from third-party consultants with deep expertise in setting up and optimizing the workflow and processes ...

RE: Suggested topics for our face-to-face meeting at EDUCAUSE Annual Meeting

Posted By Loren Malm 08-22-2022 01:15:36 PM
Found In Egroup: IT Procurement and Supplier Management \ view thread
Here is one idea... Topic: Compelled Licensing. Summary: Many vendors offer software under terms such as "free for non-commercial use" or for academic but not administrative use, made freely available to everyone with little more than a click of the mouse. While this general practice is not ...

RE: ROI and costs per credit

Posted By Loren Malm 08-11-2022 02:29:44 PM
Found In Egroup: CIO \ view thread
For what it's worth - we charge the same Technology Fee for online and in-person for this very reason, that the costs are similar. We did a deep dive on this not long ago because of COVID and looked very closely at costs between these modalities and found they were the same. Loren Malm Vice President ...

Salesforce Mobile

Posted By Loren Malm 07-13-2022 09:51:04 AM
Found In Egroup: Enterprise CRM \ view thread
All, We are just getting started with Salesforce for our CRM and have been focused on case management for student services and administrative support. We are happy with the implementation so far but are now focused on the portal and mobile aspects, and plan to deploy the Salesforce mobile app as the ...

RE: Enterprise CRM call Wednesday, May 18 4-5 Eastern: Working with a vendor and RFPs

Posted By Loren Malm 05-18-2022 11:29:56 AM
Found In Egroup: Enterprise CRM \ view thread
However if anyone would like a follow-up call at another time to talk about anything related to RFP's, contracting, vendor issues, or something related to those topics let me know and I'd be happy to do a follow-up at another time. ------------------------------ Loren Malm Vice President and CIO Information ...

Looking for options - enrollment and student success coaching services

Posted By Loren Malm 02-01-2022 11:03:55 AM
Found In Egroup: IT Procurement and Supplier Management \ view thread
All, We are looking for enrollment and student success (course completion) coaching services. We are familiar with one vendor in this space (Inside Track), and we are looking for some alternatives to get competitive proposals. I would be most grateful if anyone would like to share recommendations ...

EDUCAUSE Enterprise CRM community group.

Posted By Loren Malm 01-02-2022 05:01:11 PM
Found In Egroup: CIO \ view thread
Colleagues, Many higher education institutions have found an enterprise CRM is critical for driving revenue and student success. If your institution is using an enterprise CRM or considering one and a member of EDUCAUSE, I am excited to invite you to join the EDUCAUSE Enterprise CRM community group. ...

RE: Qualtrics

Posted By Loren Malm 11-17-2021 02:22:20 PM
Found In Egroup: IT Procurement and Supplier Management \ view thread
That letter is specific to your circumstances, which are not specified, so all anyone here could do would be to speculate. I would reach out to them. Also, FWIW, your Account Executive probably didn't have the option of writing or sending that letter themselves. Loren

RE: Qualtrics

Posted By Loren Malm 11-17-2021 01:59:23 PM
Found In Egroup: IT Procurement and Supplier Management \ view thread
Have you reached out to your Qualtrics account exec as suggested in the letter?

RE: Workstation Antivirus/Antimalware - Need Second Opinion on Machine Status

Posted By Loren Malm 11-17-2021 12:12:00 PM
Found In Egroup: Cybersecurity \ view thread
All, I recommend carefully reviewing the terms and conditions regarding "free" software before using it in your environment. Before downloading and using such software, you may wish to confirm your use case with your general counsel's office if you are not doing so already. Some vendors only ...

RE: Welcome to the Enterprise CRM Community Group!!

Posted By Loren Malm 11-01-2021 12:21:00 PM
Found In Egroup: Enterprise CRM \ view thread
Rebecca and Carrie, Thank you for creating this group! Ball State University is just getting started with Salesforce, so I'm looking forward to learning a lot from all of the rest of you :-). Loren

RE: It looks like the ITPSM Connect group is ready

Posted By Loren Malm 09-28-2021 01:04:00 PM
Found In Egroup: IT Procurement and Supplier Management \ view thread
Hello World!