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Maryam Mirza

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Posted By Maryam Mirza 02-08-2024 06:58:24 AM
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Hi Michael, We are currently using Ivy.ai on our IT website as well as on our support site. The Bot is powerful and works well for our purposes. Ivy also has features for live chat and SMS which you can choose to purchase and enable. The initial implementation was smooth, and they provide robust ...
Posted By Maryam Mirza 09-29-2023 12:42:44 PM
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Rhonda, We have seen an increased interest in Smartsheet use. We have created a charge-back (cost sharing model) so IT pays for our licenses only. We do provide support for the platform when needed and interface with Smartsheet on behalf of our business partners. I am currently in the process ...
Posted By Maryam Mirza 09-29-2023 12:33:52 PM
Found In Egroup: IT Communications
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Hello Alex, We started with piloting our Chatbot for IT and have since expanded it to Registrar. We continue to bring it up in conversations and have been growing buy-in from university stakeholders. The reason for choosing Ivy was their architecture around how the bot works. Each bot brain (as Ivy ...
Posted By Maryam Mirza 11-17-2022 08:53:58 AM
Found In Egroup: IT Communications
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Good morning everyone, I am looking to get some ideas on professional development for content writing/copy editing to build skills within my team. Has anyone taken trainings/workshops that have proved to be helpful in building this skills for IT Professionals. Any suggestions are appreciated. Thanks, ...
Posted By Maryam Mirza 11-04-2022 02:57:17 PM
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We currently outsource phone support and after-hours support to Modsquad. I'd happy to connect you to the team here to talk about successes and failures. Maryam Maryam Mirza Senior Director of IT, Client Experience & Strategic Initiatives Division of Information Technology C 551 655 3793 STEVENS ...
Posted By Maryam Mirza 10-28-2022 03:59:45 PM
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Thank you Tim, Ryan, Brad, Christopher and Jackie for the response. I have a list of potential platforms to take back to the Student Affairs group to evaluate. Ready Education Modo Labs Campus Labs (re-evaluate as we currently use them) Campus Group (which is part of Ready Education now) I will ...
Posted By Maryam Mirza 10-14-2022 10:55:47 AM
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Good afternoon, all, We are currently using Campus Labs (now Anthology) for our student engagement. We are looking to explore other options/products available that provide similar or better functionality. Does anyone have a vendor partner in this space that they would recommend? Thanks, Maryam ...
Posted By Maryam Mirza 09-12-2022 07:54:00 AM
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Hi Chris, I am working with the MISO team to create a survey for IT and Library services combined. The survey compares the results with peer institutions within the survey cohort to provide a more holistic view of the services IT provides. They are starting up their cycle now and the survey is sent ...
Posted By Maryam Mirza 08-30-2022 11:31:53 AM
Found In Egroup: IT Strategic Planning
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Dear Community Members, I hope all of you had a great summer and are ready to start the Fall semester at your institutions if you haven't already. We would like to introduce the Steering committee members - Jose Jimenez, Ed Puckett, Emily Morgan, Jason Kopp, Chantel Coetzee, and Maryam Mirza. In ...
Posted By Maryam Mirza 05-10-2022 08:28:54 AM
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Hi John, We piloted Ivy.Ai for IT two months ago and it was well received. We plan on onboarding Student Affairs in the next six weeks. Maryam Maryam Mirza Senior Director of IT, Client Experience & Strategic Initiatives Division of Information Technology C 551 655 3793 STEVENS INSTITUTE ...
Posted By Maryam Mirza 04-12-2022 03:23:26 PM
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Bret, We are currently using Transact and are very happy with it. Happy to connect you to the team to answer any questions you might have. Maryam ------------------------------ MaryamMirza Senior Director IT mmirza5@stevens.edu Stevens Institute of Technology ------------------------------
Posted By Maryam Mirza 03-23-2022 09:35:35 AM
Found In Egroup: IT Communications
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I am interested in the Demo as well. We are embarking on the SharePoint journey for Department sites. Currently at Stevens we are using myEmma for internal communications and it has been very well received. We are working on a project to consolidate storage platforms and also get the benefits on collaborating ...
Posted By Maryam Mirza 03-11-2022 09:30:26 AM
Found In Egroup: CIO
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Hi Dave, We have setup a chargeback model for Smartsheet at Stevens. Although it is in the infancy stages, I'd be happy to connect with you to discuss how we did it. Maryam
Posted By Maryam Mirza 03-01-2022 10:53:22 AM
Found In Egroup: IT Communications
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Hi Deb, We are going through this now. We have decided to use Sharepoint for our internal content. Maryam ------------------------------ MaryamMirza Senior Director IT mmirza5@stevens.edu Stevens Institute of Technology ------------------------------
Posted By Maryam Mirza 02-23-2022 02:50:17 PM
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Hi George, Can you share your RFP? Thanks, Maryam ------------------------------ MaryamMirza Senior Director IT mmirza5@stevens.edu Stevens Institute of Technology ------------------------------
Posted By Maryam Mirza 02-23-2022 02:44:59 PM
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Hi Kenitra, Can you share your RFP? Very interested in knowing the requirements you had put forward in the RFP. Thanks, Maryam ------------------------------ MaryamMirza Senior Director IT mmirza5@stevens.edu Stevens Institute of Technology ------------------------------
Posted By Maryam Mirza 02-23-2022 07:45:29 AM
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Thanks Emily. I reached out to EAB. From what I've read on their website , Navigate looks promising. Which other systems did you evaluate? Maryam
Posted By Maryam Mirza 02-23-2022 06:56:02 AM
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Hi all, We are looking for a solution for student success. Any recommendation on vendors that would provide advisement, early intervention and outcome tracking? Thanks, Maryam ------------------------------ MaryamMirza Senior Director IT mmirza5@stevens.edu Stevens Institute of Technology -- ...
Posted By Maryam Mirza 02-15-2022 11:42:48 AM
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Appreciate the clarification, Leah. Maryam Maryam Mirza Senior Director of IT, Client Experience & Strategic Initiatives Division of Information Technology C 551 655 3793 STEVENS INSTITUTE OF TECHNOLOGY facebook • twitter • news • youtube
Posted By Maryam Mirza 02-15-2022 11:41:05 AM
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Thanks Chris. Can someone from Educause shed some light on what happened to the ETRAC survey? Maryam Maryam Mirza Senior Director of IT, Client Experience & Strategic Initiatives Division of Information Technology C 551 655 3793 STEVENS INSTITUTE OF TECHNOLOGY facebook • twitter • news ...