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Hi Rich, The UO completed migration from Avaya to a mix of Teams, Cisco, and cellular dialing for alarm lines in mid 2023. The project took about two years to complete and we were also a mix of VOIP/analog/digital. I will note that it was a very large and complex project, and we are still tracking ...

Hi Jennifer, You've received some great tips, so I'll just add a little bit here: We enrolled employees first, then students, so we learned from the employee rollout communications and were able to apply that to the student rollout communications. One of the primary reasons for our success on ...

Hi Scott, Like Rich, the UO allowed an opt in period for students, and then forced enrollment last year. The students have been very self-sufficient and we did not see any kind of surge during the forced enrollment period. I will add that there is some additional support volume just in general (about ...

Hi Allan, Our TechDesk started using Microsoft Bookings during the pandemic to manage in-person appointments, and really appreciate how flexible it is for booking general appointments or specialized appointments like reserving a lab computer or a printing station. Thanks! Sara Sara M. Stubbs ...

Hi Katie, At the University of Oregon we have on-call rotation for an incident commander role, although that role has been added to regular responsibilities and is generally voluntary outside of our Technology Service Coordinator team. In addition to the TSD Coordinators we also have an accounts administrator ...