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Hey metrics fans - I've been fielding a bunch of questions lately re: responding the the CDS survey. I thought I'd pass along two tips I'm sharing with folks: Start with the bare minimum In ...
Hi Chrissie, Great questions! You might also consider cross-posting in the ITSM community - https://connect.educause.edu/community-home?CommunityKey=a4627651-3603-4675-b809-23aacc9567bb. ------------------------------ ...
Hello - Reaching out to obtain information on Service Level Agreement metrics. What metrics are you using for mean time to respond? What metrics are you using for mean time to ...
Colleagues, EDUCAUSE is excited to announce the first ever Data and Analytics Horizon Report, scheduled for publication in 2022! We are looking for engaged community members who are willing to collaborate ...
Hello metrics fans! I''m writing to announce the release our first CDS Interactive Almanac - https://www.educause.edu/research-and-publications/research/analytics-services/it-spending-and-staffing-interactive-almanac ...
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