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Dan Alexander

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Posted By Dan Alexander 11-23-2022 09:49:32 AM
Found In Egroup: IT Support Services
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Hi Folks, Looking for recommendations on training partners to support service desk and IT technicians for common technology training (Microsoft, MacOS, troubleshooting, A+, etc). Do you have any go-to partners you'd recommend for in-person or virtual sessions? Many thanks! Dan Alexander MIT Sloan ...
Posted By Dan Alexander 07-27-2022 07:55:27 AM
Found In Egroup: IT Support Services
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Hi Folks, Our department is evaluating a space redesign for the suite that currently houses our IT department, including our IT walk-up service. I'm wondering if any Help/Service Desk leaders have recently re-designed their walk-up space and incorporated any features they are particularly happy with, ...
Posted By Dan Alexander 04-28-2022 05:55:16 AM
Found In Egroup: IT Support Services
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Thank you! -Dan ------------------------------ Dan Alexander Sr. Associate Director, IT Service Management MIT ------------------------------
Posted By Dan Alexander 04-27-2022 01:15:20 PM
Found In Egroup: IT Support Services
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Hi Folks, Curious if anyone is having good luck with one or two particular docking stations that are compatible with the new 14 and 16-inch M1 MacBook Pro units. Thanks for any recommendations! Dan Dan Alexander | Sr. Associate Director, IT Service Management Sloan Technology Services MIT ...
Posted By Dan Alexander 02-18-2022 05:46:55 AM
Found In Egroup: IT Service Management
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Hi Phil, We have a lite CMDB in ServiceNow, where we're tracking the following Cis: Applications Business Services Virtual Servers Computers (Laptop+Desktop) Printers Software Licensing Virtual Desktops (VDI) With some experience – setting up the CMDB from a technical standpoint is generally ...
Posted By Dan Alexander 02-11-2022 10:26:44 AM
Found In Egroup: IT Support Services
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Hi Folks, I'm seeking recommendations and experiences leveraging a cloud printing solution. We are looking to replace our traditional on-premise windows print server with a software client based cloud offerings. Our fleet consists of ~85 networked printers and we are seeking direct printing, and not ...
Posted By Dan Alexander 11-17-2021 07:30:59 AM
Found In Egroup: IT Support Services
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Hi Folks -- I am looking for any recommendations on individuals you have used to deliver End User Technology Training to your community (Faculty and Staff). I am seeking an individual (or individuals) who can create engagement and bring clarity to basic IT tools and platforms -- such as the Microsoft ...