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Julianne Bell

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Posted By Julianne Bell 05-13-2022 05:36:03 PM
Found In Egroup: IT Support Services
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Hi David, Our paradigm here for our Service Desk is one full time, out of school adult (not a student) who is the Senior Support Analyst. He is paid around $22.50 an hour. Then we have anywhere between 6-9 part time student employees and they are paid $15 an hour, unless they are an elevated part time ...
Posted By Julianne Bell 05-13-2022 05:21:52 PM
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Hi Andrew, We use KnowBe4 at our university. They provide user training via videos, phishing campaigns, and vishing campaigns. There are a lot of great insights into risk score for users, benchmark data, and comparisons between other industries. Hope this helps. ------------------------------ JULIANNE ...
Posted By Julianne Bell 03-29-2022 12:57:12 PM
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Hey everyone, We bought Jamf last year to manage our Apple TVs and MacOSX devices. The jamf engineer set up basic policies, however, it's all very vanilla. We are a small IT shop so among my Service Desk Manager duties I'll need to learn about jamf and configure it for our devices. I know they have ...
Posted By Julianne Bell 03-21-2022 04:18:13 PM
Found In Library: IT Support Services
Posted By Julianne Bell 03-21-2022 04:18:00 PM
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Nothing fancy but here are the configurations for the disk encryption policy as well as the recovery key script – shout out to Michael Mardahl who wrote the script. Link to the script: https://masterscollege-my.sharepoint.com/:u:/g/personal/jbell_masters_edu/EZMwcmqyrVFOn5DenHfRgWkBzW2ySChl6OwQH5QRE ...
Posted By Julianne Bell 03-17-2022 05:07:16 PM
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Hi Gus, It ended up working. There were very specific configurations in the disk encryption policy that needed to be selected to push out bitlocker silently to the machines and I was missing some parts. I had a rough time personally because Microsoft engineers hadn't caught the lack of configurations ...
Posted By Julianne Bell 02-03-2022 10:49:54 AM
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There is some confusion in my original post. I didn't factor in Microsoft changing the naming scheme for their endpoint manager solutions. When I say co-managed I mean Intune and SCCM. I pushed the policy out via Intune. ------------------------------ JULIANNE BELL Service Desk Manager The Master's ...
Posted By Julianne Bell 02-02-2022 05:09:44 PM
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Hello all, We are behind in the disk encryption game and are wanting to roll out disk encryption to all our mobile devices. Right now I'm just focusing on Windows devices and utilizing Bitlocker. I've hit a roadblock and I've been going in circles with Microsoft support so I wanted to reach out to ...
Posted By Julianne Bell 01-04-2022 11:06:28 AM
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We implemented Microsoft Azure 2FA in intervals in 2018 (staff, students, alumni, faculty, and adjuncts). Initially, we got hit with an extremely high volume of tickets, specifically with Android users and the apps they were using to access their student email. The way we had to work through it was ...