EDUCAUSE2006 Podcast: Keeping a Personalized Face on Support Centralization

In this 47-minute recording from the 2006 EDUCAUSE Annual Conference, we'll hear from Tammy Barr, Bradley Greer, and Sandra McGowan in a session entitled Fiscal Gain Without Political Pain: Keeping a Personalized Face on Support Centralization. They will explain how Oregon State University and the University of Washington have taken fresh approaches to providing centralized desktop support.