E07 Podcast: Improving IT Governance Through Formal Change Management

This 24-minute podcast recorded during the EDUCAUSE 2007 Annual Conference features Danny Smith, Senior Director IT Services, Marquette University speaking on Improving IT Governance Through Formal Change Management.

The session abstract:

Changes to complex systems require careful planning and coordination to ensure additional incidents are not created in the production environment. This presentation will detail how Marquette University implemented ITIL-based change management to stabilize the infrastructure, gain visibility of work, and comply with financial audits.