IT Effectiveness and EDUCAUSE2007

This 30-minute podcast recorded during the EDUCAUSE 2007 Annual Conference features Michael Ferdinando, Account Manager, CIT Academic Technology Services and User Support, Cornell University, Nan McKenna, Director, Client Relations, Stanford University, and Steven Winig, Internal Management Consultant and Special Assistant to the VP, MIT in a session titled "Relationship Management: Stronger Partnerships to Inform IT Planning."

The session abstract:

Relationship management is a holistic approach to understanding customer IT needs that augments existing relationships between customers and IT service teams. The goals are to position central IT to understand customer priorities and to inform operational and strategic planning. This panel discussion will offer three institutions' approaches and the successes and challenges they face.

In this 13 minute podcast, we feature an interview with Dr. Chris Adie, Academic Liaison Director for the College of Science and Engineering in the Information Services Group of the University of Edinburgh in Scotland. He provides a key strategic link between the College and Information Services, covering the entire portfolio of IT, Library, eLearning and learning spaces technology. Previous positions have included Head, Specialist Services Division of Edinburgh University Computing Services. A physicist by training, Chris has many years experience of software development in commercial and academic support roles.

This interview was conducted at the EDUCAUSE 2007 Annual Conference in Seattle, Washington. It was conducted by Bill Hogue, Vice President for Information Technology and Chief Information Officer for the eight campuses of the University of South Carolina.