Support Services and Outsourcing

This 13 minute podcast features an interview with CIO Brian Voss and Deputy CIO and Executive Director, UIS, Cynthia Hadden, both from Louisiana State University. They presented a session at the 2007 EDUCAUSE Enterprise Conference entitled, "Commoditization of Core Services".

Given increasing pressures to do more with less, institutions are beginning to look at outsourcing core services to improve quality of service while significantly reducing costs. Louisiana State University has been very successful in outsourcing basic e-mail, one of the most fundamental technology tools in use today.