http://connect.educause.edu/browse/content/lib_item/4928,4973,276 http://connect.educause.edu/browse/content/lib_item/4928,4973,276 http://connect.educause.edu/educause/images/e_rss.png events, concepts, and conversation from EDUCAUSE The EDUCAUSE Podcast Crew EDUCAUSE is a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology. Our podcasts provide information about a range of topics including Leadership, Policy and Law, Teaching and Learning, Emerging Technologies, Open Source, Research Computing, Cyberinfrastructure, and Digitial Libraries. http://connect.educause.edu/browse/content/node/691/list/feed Recent library resources tagged with Contributed by Organizations or Campuses; Articles, Papers, and Reports; and Customer Service. en http://connect.educause.edu/display/35949 The author asks whether the role of service provider to customers is an increasingly inaccurate model for much of the business that goes on in a central IT group. http://connect.educause.edu/display/35949#comments Customer Service Information Technology Management and Leadership IT Organization Support Services Contributed by Organizations or Campuses Articles, Papers, and Reports HTML Mon, 22 Nov 2004 12:34:51 -0600 drupal 35949 at http://connect.educause.edu