Contributed by Organizations or Campuses; Articles, Papers, and Reports; and Support for Teaching and Learning

Supporting eLearners

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Title:Supporting eLearners (ID: CSD4666)
Author(s):Seb Schmoller
Origin:Contributed by Organizations or Campuses (2006)
Type:Articles, Papers, and Reports
Abstract:The authors wrote "Supporting eLearners" to show the practical application of the British Standards Institution's BS 8426, a code of practice for e-support in e-learning systems. BS8426 provides a comprehensive framework for judging the extent to which learners in e-learning courses are suitably supported in their learning.
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Managing Virtual Adjunct Faculty: Applying the Seven Principles of Good Practice

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Title:Managing Virtual Adjunct Faculty: Applying the Seven Principles of Good Practice (ID: CSD4067)
Author(s):Maria Schnitzer (Florida Community College at Jacksonville)
Source:Online Journal of Distance Learning Administration
Origin:Contributed by Organizations or Campuses (2005)
Type:Articles, Papers, and Reports
Abstract:Since the publication of the Seven Principles of Good Practice in 1987 by Chickering and Gamson, distance education has become a major delivery method for higher education. Virtual adjunct faculty have largely carried higher education into the cyber classroom. Adjunct faculty have always been broadly used in higher education, especially in the community college setting. Nationally, adjuncts teach 30-50% of all credit courses. At community colleges, adjuncts compose about 60% of all faculty (Gappa and Leslie, 1993).

Florida Community College at Jacksonville (FCCJ) has one of the largest distance learning programs in the state of Florida with yearly enrollments of more than 35,000. About 80% of all online course offerings are taught by virtual adjuncts. About 70% of the active 250 adjuncts teaching in the program reside in the state of Florida , and the other half in assorted states. This paper offers best practices for the support and management of online adjunct faculty within the framework of the Seven Principles for Best Practice.

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From Recruitment to Graduation: A Whole-of-Institution Approach to Supporting Online Students

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Title:From Recruitment to Graduation: A Whole-of-Institution Approach to Supporting Online Students (ID: CSD3829)
Author(s):Dianne P. Chambers (The University of Melbourne)
Origin:Contributed by Organizations or Campuses (2004)
Type:Articles, Papers, and Reports
Abstract:Many universities and colleges are moving from traditional on-campus teaching to also teaching online courses to distant students. Institutions face many challenges in supporting their distant students and need a holistic view of the support that distant students require. This paper proposes ways that institutions could meet these needs of online (distance) students through exploring the stages that an online student progresses through from the student's perspective.
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An Organizational Model for Instructional Support at a Community College

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Title:An Organizational Model for Instructional Support at a Community College (ID: CSD3005)
Origin:Contributed by Organizations or Campuses (2003)
Type:Articles, Papers, and Reports
Abstract:The Instructional and Information Support Services (IISS) division at North Seattle (Wash.) Community College brings together the college's Library, Media Services, and Distance Learning (DL) units, and the Teaching and Learning Center to support instruction campus-wide under a dean with a required MLS. With its active instructional focus, the Library is integral to the division. IISS is also the administrative home of Interdisciplinary Studies. This organizational model promotes interaction, collaboration, and innovation among disparate units that have the same overall goal of fostering teaching excellence and student success. A connection to Internet II and a campus gigabit backbone make possible a variety of advanced technological options to enhance instruction.
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The Changing Role of Libraries in Instructional Support

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Title:The Changing Role of Libraries in Instructional Support (ID: CSD3003)
Author(s):Susan Logue (Southern Illinois University at Carbondale)
Origin:Contributed by Organizations or Campuses (2003)
Type:Articles, Papers, and Reports
Abstract:The author discusses how libraries are in a good position to develop and deliver new instructional support services because of its centrality to the overall instructional mission of the institution.
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The Village of ISS: Providing Library-Based Instructional Support

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Title:The Village of ISS: Providing Library-Based Instructional Support (ID: CSD3004)
Origin:Contributed by Organizations or Campuses (2003)
Type:Articles, Papers, and Reports
Abstract:Institutions want courses that incorporate the latest instructional technology. Instructors cannot take advantage of new technology if they are unfamiliar with the tools and have limited experience with online learning pedagogies. It has been said that it takes a village to build a curriculum in the information age. Morris Library's Instructional Support Services (ISS) is such a village. ISS provides instructors with technical advice and access to current hardware, software, and multimedia techniques to meet their teaching objectives. Offering instructional designers, Web programmers, and video and graphics professionals, ISS is a one-stop shop for instructors who want to add technology to their courses.
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Learner Support Services for Online Students: Scaffolding for Success

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Title:Learner Support Services for Online Students: Scaffolding for Success (ID: CSD2943)
Origin:Contributed by Organizations or Campuses (2003)
Type:Articles, Papers, and Reports
Abstract:A critical component of an effective retention program for online students is a learner support services program. While many factors contribute to attrition, at the top of the list are level of interaction and support. To this end, some students in distance learning programs and courses report feelings of isolation, lack of self-direction and management, and eventual decrease in motivation levels. This article describes the types of learner support services strategies that can effectively address these retention challenges. Examples from Western Governors University (WGU) are provided to describe these strategies in action.
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