http://connect.educause.edu/browse/content/lib_item/4928,4973,562 http://connect.educause.edu/browse/content/lib_item/4928,4973,562 http://connect.educause.edu/educause/images/e_rss.png events, concepts, and conversation from EDUCAUSE The EDUCAUSE Podcast Crew EDUCAUSE is a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology. Our podcasts provide information about a range of topics including Leadership, Policy and Law, Teaching and Learning, Emerging Technologies, Open Source, Research Computing, Cyberinfrastructure, and Digitial Libraries. http://connect.educause.edu/browse/content/node/691/list/feed Recent library resources tagged with Contributed by Organizations or Campuses; Articles, Papers, and Reports; and Digital Reference Services. en http://connect.educause.edu/display/36878 "Real-time virtual reference (VR) has been around for several years. Although it has become standard in our libraries and widely discussed in the professional literature, the evidence indicates that libraries are not satisfied with the service. Usage statistics have been disappointing; frustration levels with the technology remain high. Not surprisingly, much of the recent literature has focused on the "Why don't they come?" question. By all accounts, VR should be an increasingly popular service: We know that young people love to chat and that many universities and colleges cater to a growing number of distance and off-campus users—the perfect audience for VR. Various theories have been proposed as to why usage statistics are so low. Most focus on marketing and user behavior. Relatively little has been written about how technical problems impact VR services." http://connect.educause.edu/display/36878#comments Digital Reference Services Firewalls Network Security and Applications Online Contributed by Organizations or Campuses Articles, Papers, and Reports HTML Wed, 02 Aug 2006 16:57:18 -0500 drupal 36878 at http://connect.educause.edu http://connect.educause.edu/display/36788 Four months of chat reference questions received at a centralized reference services desk of an ARL library are analyzed in this study. Types of questions and types of users (when identified) are investigated. This study examines whether the questions were localized to the specific library's resources/services as well as whether the person responding to the chat question gave any evidence of consulting resources during the course of the chat session. http://connect.educause.edu/display/36788#comments Digital Library Services Digital Reference Services E-mail and Messaging Issues in Science and Technology Librarianship Contributed by Organizations or Campuses Articles, Papers, and Reports HTML Thu, 09 Feb 2006 10:26:18 -0600 drupal 36788 at http://connect.educause.edu http://connect.educause.edu/display/36787 In order to provide equivalent services to patrons in and outside the library, North Carolina State University (NCSU) Libraries have implemented a service point within the main library for responding to requests from off-site patrons. During their shifts at the off-site services desk, staff members answer reference questions received via telephone, e-mail, and online chat. This paper discusses the benefits of implementing the service, staffing strategies, and some challenges encountered. http://connect.educause.edu/display/36787#comments Digital Library Services Digital Reference Services E-mail and Messaging Libraries and Technology Virtual Reference Desk Project Contributed by Organizations or Campuses Articles, Papers, and Reports HTML Thu, 09 Feb 2006 10:04:10 -0600 drupal 36787 at http://connect.educause.edu http://connect.educause.edu/display/36626 The author discusses how to strengthen the library role in online learning. http://connect.educause.edu/display/36626#comments Digital Collections Digital Libraries Digital Library Services Digital Reference Services Learners Learning Learning Objects Libraries and Technology Net Generation Learner RSS Contributed by Organizations or Campuses Articles, Papers, and Reports HTML Mon, 14 Nov 2005 11:37:13 -0600 drupal 36626 at http://connect.educause.edu http://connect.educause.edu/display/36473 OCLC has been expanding series of pilot projects onto the web in addition to their current Web-integrated library service. These additional projects include eSerials, reference service and book sales. http://connect.educause.edu/display/36473#comments Digital Reference Services Information Discovery and Retrieval Library Projects OPAC Contributed by Organizations or Campuses Articles, Papers, and Reports HTML Wed, 27 Jul 2005 16:28:21 -0500 drupal 36473 at http://connect.educause.edu http://connect.educause.edu/display/36360 Many librarians agree that virtual reference has expanded the range of library reference services. Along with an expansion of reference service, virtual reference (especially real-time chat) has influenced reference discourse. Style characteristics of chat include its telegraphic brevity, its conversational and informal tone, and its tendency towards interview and exchange. A bedrock feature of traditional reference service is the reference interview-as this and other aspects of reference exchange are conversational, chat is exceptionally resonant within the continuum of reference services. The virtual reference librarian operates in a medium both familiar and leading-edge (a bridge between the traditional and the innovative), and through which reference services advance into territories governed by emerging technologies and unexpected models of discourse. http://connect.educause.edu/display/36360#comments Digital Library Services Digital Reference Services E-mail and Messaging Electronic Journal of Academic and Special Librarianship Libraries and Technology Contributed by Organizations or Campuses Articles, Papers, and Reports HTML Mon, 18 Jul 2005 13:43:02 -0500 drupal 36360 at http://connect.educause.edu http://connect.educause.edu/display/36454 Academic libraries have responded to the challenge of providing resources and services to off-campus users in a variety of innovative ways. However, recent survey results indicate that users are often not fully aware of what is available to them. This study of library web sites at 100 distance learning institutions seeks to establish a checklist of best practice in terms of library resources and services provided and to establish a template for the effective distance education gateway. The results of this research will provide a comprehensive guideline for librarians seeking to institute, improve, or better communicate distance education resources and services to students and faculty. http://connect.educause.edu/display/36454#comments Digital Library Services Digital Reference Services E-Learning Libraries and Technology Online Journal of Distance Learning Administration Contributed by Organizations or Campuses Articles, Papers, and Reports HTML Tue, 05 Jul 2005 11:55:22 -0500 drupal 36454 at http://connect.educause.edu http://connect.educause.edu/display/36320 This report provides an analysis of the "Ask A Librarian" service at NAU. Building on a database of email and phone reference questions and answers, a web-based, database-driven solution was fully implemented for the Reference department by the Technical services team. http://connect.educause.edu/display/36320#comments Digital Reference Services Libraries and Technology Library Information Systems Library Projects Contributed by Organizations or Campuses Articles, Papers, and Reports HTML Programs and Projects Mon, 09 May 2005 10:48:36 -0500 drupal 36320 at http://connect.educause.edu http://connect.educause.edu/display/35532 This informal paper proposes that libraries could merge the functions of weblogging, reference management, and link resolution into a new library groupware infrastructure, helping users to better manage the entire lifecycle of the bibliographic research process. Several scenarios explore how such an application suite might help library users by integrating their bibliographic research more closely with communication -- scholarly and otherwise, from private annotation to public discussion. A discussion of related architectural issues suggests a new model of "link routing" to augment "link resolution," and describes how link routing systems could enable library visitors to become users of our groupware services as much as they already are users of the information resources we procure. http://connect.educause.edu/display/35532#comments Blogs Digital Reference Services Groupware Contributed by Organizations or Campuses Articles, Papers, and Reports HTML Fri, 27 Feb 2004 09:37:19 -0600 drupal 35532 at http://connect.educause.edu http://connect.educause.edu/display/35520 The VRD 2003 Online Proceedings offers presentations, handouts, models, papers, and other materials presented at the VRD 2003 Digital Reference Conference in San Antonio, TX, on November 17-18, 2003. http://connect.educause.edu/display/35520#comments Digital Library Services Digital Reference Services Contributed by Organizations or Campuses Articles, Papers, and Reports HTML Presentations/Speeches Fri, 30 Jan 2004 16:22:39 -0600 drupal 35520 at http://connect.educause.edu