Contributed by Organizations or Campuses; Articles, Papers, and Reports; and Student Computing Support
Dorm geek, unsung hero
| Title: | Dorm geek, unsung hero (ID: CSD4685) | | Author(s): | Lisa M. Krieger (San Jose Mercury News) | | Origin: | Contributed by Organizations or Campuses (2006) | | Type: | Articles, Papers, and Reports | | Abstract: | At a growing number of colleges and universities, students serve as the first line of technical support on campus. The role of the residential computing consultant (RCC) is not new, but is becoming increasingly common in an institution's approach to dealing with the range of computer problems that students regularly face. At Stanford University, about 100 students serve as RCCs, living in the dorms and responding to service calls from students. They earn about $180 per week and undergo a four-day training course. Problems range from the mundane to highly complex, requiring consultation with professional IT staff on campus.Brandon Smith, an RCC at Stanford, noted that most college students are prone to panic when technology doesn't work and that "they're not very patient." Jennifer Ly, manager of Stanford's Residential Computing, said that although many of the RCCs are computer science majors, others are not pursuing technical studies. "We seek someone with an appetite for problem solving who can provide excellent customer service," she said, "and who is willing to learn." | | View this resource: | |
Colleges Crack Down on Viruses
| Title: | Colleges Crack Down on Viruses (ID: CSD2955) | | Origin: | Contributed by Organizations or Campuses (2003) | | Type: | Articles, Papers, and Reports | | Abstract: | Responding to a recent rash of computer viruses, many colleges and universities are taking unprecedented steps to limit the damage to campus networks and to encourage students to be responsible computer users. Institutions have little control over the many student-owned computers connected to college networks. With the flood of students returning to school for the fall semester, many campuses are having to figure out a way to clean student computers of viruses and to ensure those computers remain protected from future viruses. | | View this resource: | |
Learner Support Services for Online Students: Scaffolding for Success
| Title: | Learner Support Services for Online Students: Scaffolding for Success (ID: CSD2943) | | Origin: | Contributed by Organizations or Campuses (2003) | | Type: | Articles, Papers, and Reports | | Abstract: | A critical component of an effective retention program for online students is a learner support services program. While many factors contribute to attrition, at the top of the list are level of interaction and support. To this end, some students in distance learning programs and courses report feelings of isolation, lack of self-direction and management, and eventual decrease in motivation levels. This article describes the types of learner support services strategies that can effectively address these retention challenges. Examples from Western Governors University (WGU) are provided to describe these strategies in action. | | View this resource: | |
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