Documents Contributed by ECAR, Student Information Systems, and Advising Systems

As a complement to the ECAR research study called Good Enough! IT Investment and Business Process Performance in Higher Education, this case study explores how Brooklyn College and The City University of New York optimized their student advising process to support a strategic goal to enhance student enrollment and retention. The first part of the case study looks at Brooklyn College efforts to create a more customer-friendly administrative environment. The second part of the case study focuses on CUNY's Office of Computing and Information Services (CIS) Project Management Office and discusses its deployment of an enterprise-wide online advising and degree audit system.

This Research Bulletin examines online advising, providing examples of freshman planning, automated credit transfer evaluation, student development, personalized service portals, and financial aid and academic planning. Suggestions for establishing a strategic plan are outlined, as well as principles of effective online advising.