Documents Contributed by ECAR, Decision Support Systems, and Planning

This case study illustrates how UCSD has accomplished a significant business process redesign through Sponsored Project Excellence Achieved through Redesign (SPEAR), a project in research and grants management. The case study describes the development and implementation of that project, as well as presenting UCSD's efforts with business analytics. Innovative tools including balanced scorecards, dashboards, and other business applications support these initiatives through changes in technology and shifts in administrative organization.

This case study examines how developing a data-driven decision-making environment through academic analytics has challenged the University of Phoenix throughout its central and campus organizations. It describes some of the issues involved in moving from the collection of data to the ultimate use of that data. Through overviews and very specific examples, the complex Phoenix structures and processes provide examples of academic analytics at unit and institutional levels.