Documents Contributed by ECAR, ROI, and Case Studies

As a complement to the ECAR research study called Good Enough! IT Investment and Business Process Performance in Higher Education, this case study examines the Iowa State University (ISU) formal program to facilitate business process innovation. The program is based on a goal of consistently promoting enhancements in process and customer service, and on implementing a sustainable method of cross-departmental business process reengineering, and this case study provides an illustration of ISU's practice in action with the successful redesign of the university's travel reimbursement process.

As a complement to the ECAR research study called Good Enough! IT Investment and Business Process Performance in Higher Education, this case study explores how Brooklyn College and The City University of New York optimized their student advising process to support a strategic goal to enhance student enrollment and retention. The first part of the case study looks at Brooklyn College efforts to create a more customer-friendly administrative environment. The second part of the case study focuses on CUNY's Office of Computing and Information Services (CIS) Project Management Office and discusses its deployment of an enterprise-wide online advising and degree audit system.