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Using Social Software to Enhance IT Operations
| Title: | Using Social Software to Enhance IT Operations (ID: ERB0714) | | Author(s): | Judith A. Pirani (EDUCAUSE) | | Origin: | Documents Contributed by ECAR, Research Bulletins (07/03/2007) | | Type: | Articles, Papers, and Reports | | Abstract: | This research bulletin offers representative examples of social software in action within IT organizations at three institutions -- Duke University; the University of California, San Diego; and the University of Washington. It illustrates ways in which social software tools enhance staff communication and collaboration, and how the tools can support more robust applications such as content management systems.
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