ITIL Service Management Practices: Third Time’s the Charm

ckeller — Mon, 30 Jun 2008 11:00:16 -0500

Since its inception, the Information Technology Infrastructure Library (ITIL) has remained the most widely recognized and adopted framework for IT service management. The many benefits of ITIL have become widely known and continue to grow as the community of practice matures. Most institutions using ITIL started with version 2 and are in the midst of their adoption process. Version 3 represents a significant change in the architecture of ITIL. ITIL version 3 aligns service management with evolving business environments, rapidly advancing technology, compliance requirements, and governance models, and it shifts ITIL from a process focus to a lifecycle focus. This research from the Burton Group discusses the notable shift in terms of how IT is viewed in the overall context of the institution.

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Burton Group (www.burtongroup.com) provides technically in-depth research and advisory services for colleges and universities, government agencies, and commercial enterprises. Burton Group's practical and unbiased research and advice helps technologists make smart IT infrastructure decisions in increasingly complex environments. Burton Group covers directories, identity management, application platforms, architecture, and network and telecom infrastructure topics. Like ECAR, Burton Group is an unbiased advocate for the user and more than 80% of Burton Group's clients are user organizations rather than suppliers. EDUCAUSE member institutions can become users of Burton Group research services through EDUCAUSE pricing. Burton Group is an ECAR partner and can be contacted by email at slesueur@burtongroup.com or by telephone (801-373-5767).

IT Security Officer Survey

elilly — Thu, 27 Mar 2008 13:04:06 -0500

This April 2008 survey is a critical component of the EDUCAUSE Center on Applied Research (ECAR) study of information security officers in higher education. It seeks to understand the important characteristics and career paths of those engaged in day-to-day IT security management in colleges and universities.

How To Cite This Work: EDUCAUSE Center for Applied Research. "IT Security Officer Survey" (Survey Instrument). Boulder, CO: ECAR, 2008, available from http://www.educause.edu/ecar.

The Ten Habits of a Caring Organization: Principles-Based Leadership

drupal — Fri, 20 Apr 2007 14:05:53 -0500

This research bulletin describes guiding leadership principles for CIOs and suggests how metrics can be used to measure the impact they have on motivation, staff satisfaction, turnover rates, customer satisfaction, and the ability to execute.

EDUCAUSE | Documents Contributed by ECAR and Change Management

ITIL Service Management Practices: Third Time’s the Charm

IT Security Officer Survey

The Ten Habits of a Caring Organization: Principles-Based Leadership