EDUCAUSE Quarterly Articles; IT Staffing; and Articles, Papers, and Reports

Tackling the problems behind excessive overtime prevents legal problems, staff turnover, and user dissatisfaction with the IT department’s customer service

This is the entire issue of EDUCAUSE Quarterly Magazine, Volume 30, Number 4, 2007.

Simulating an external department review at the imaginary Highhopes College gave IT staff at Skidmore College a very real opportunity for professional development.

The TWIST project takes advantage of student teams to enhance, expand, and complement the IT organization.

When linking service learning and university development, who benefits and in what ways?

The American University of Kuwait relies on its technology infrastructure to support and deliver the American model of higher education in the Middle East.

How IT staff can have an increasing role in teaching faculty about the pedagogy of technology.

Does any higher education IT organization not hire students? Making them full participants in the IT community yields optimal results.