EDUCAUSE Quarterly Articles, Staffing, and User Expectations

In the higher education environment in the 21st century, administrators of information technology services and libraries undoubtedly will have to manage increasing demands from their users in the context of steady-state or decreasing resources. Reconsidering organization design may offer a way to better utilize the most precious resource of all - the staff. This article suggests that the networked organization is an especially promising approach as libraries and information technology services organizations transition to the future.