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EDUCAUSE Quarterly Articles; Support Services; Articles, Papers, and Reports; and Outsourcing

Recent library resources tagged with EDUCAUSE Quarterly Articles; Support Services; Articles, Papers, and Reports; and Outsourcing.

Operational Lessons from a Strategic Sourcing Project
Added by the EDUCAUSE Librarian
Title:Operational Lessons from a Strategic Sourcing Project (ID: EQM08111)
Author(s):Adam Krob (Tulane University)
Origin:EDUCAUSE Quarterly Articles (02/13/2008)
Type:Articles, Papers, and Reports
Abstract:

Tulane University found partnering for help desk support both necessary and satisfactory, with the added benefit of operational lessons learned through the process.

View this resource:
http://www.educause.edu/ir/library/pdf/EQM08111.pdf
http://connect.educause.edu/Library/EDUCAUSE+Quarterly/OperationalLessonsfromaSt/46042
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Transforming Higher Education Technology Services and Support
Added by the EDUCAUSE Librarian
Title:Transforming Higher Education Technology Services and Support (ID: EQM02310)
Author(s):John A. Bielec (Drexel University) and Janice Biros (Drexel University)
Origin:EDUCAUSE Quarterly Articles (2002)
Type:Articles, Papers, and Reports
Abstract:Strategic collaboration can yield productive partnerships in which one university supports technology services and infrastructure for others.
View this resource:
http://www.educause.edu/ir/library/pdf/EQM02310.pdf
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Are You Ready to Discuss IT Outsourcing on Your Campus?
Added by the EDUCAUSE Librarian
Title:Are You Ready to Discuss IT Outsourcing on Your Campus? (ID: EQM0212)
Author(s):Alan McCord (Lawrence Technological University)
Origin:EDUCAUSE Quarterly Articles (2002)
Type:Articles, Papers, and Reports
Abstract:The idea of outsourcing campus IT services rouses opinions — and passions — best handled by an informed dialog.
View this resource:
http://www.educause.edu/ir/library/pdf/EQM0212.pdf
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