EDUCAUSE Quarterly Articles and Change Management

Adopting an open source learning management system combined benefits and challenges, with lessons for change management.

Security and ERP Systems are numbers 1 and 2; Infrastructure rises; Change Management, E-Learning, and Staffing move into top ten.

As both of the reviewers note, these two books are both geared toward providing suggestions and strategies to the IT manager. The first review on The Visible Ops Handbook: Starting ITIL in 4 Practical Steps, notes that this book is an invaluable guide to IT change management. The second review is on Student Information Systems: A Guide to Implementation Success, which discusses how to navigate the implentation process of a student information system (SIS).

An agreed-upon framework of competencies expected of managers supports the IT organization in its role of change agent on campus.

Developing online courses in a traditional academic department requires sensitive management of the change process.

Good change management requires that IT attend to the university's deep regard for the past and the future.

A four-directional guide to reaching goals and focusing achievement can help an IT department tackle change successfully and reach performance excellence.