EDUCAUSE Quarterly Articles and Project Management

Appropriate policies and protocols can convert the often adversarial department-IT relationship into a partnership of shared goals

As both of the reviewers note, these two books are both geared toward providing suggestions and strategies to the IT manager. The first review on The Visible Ops Handbook: Starting ITIL in 4 Practical Steps, notes that this book is an invaluable guide to IT change management. The second review is on Student Information Systems: A Guide to Implementation Success, which discusses how to navigate the implentation process of a student information system (SIS).

A four-directional guide to reaching goals and focusing achievement can help an IT department tackle change successfully and reach performance excellence.