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EDUCAUSE Quarterly Articles and Customer Service

Recent library resources tagged with EDUCAUSE Quarterly Articles and Customer Service.

The Enterprise Compass
Added by the EDUCAUSE Librarian
Title:The Enterprise Compass (ID: EQM0539)
Author(s):Ken McCardle (Keene State College)
Origin:EDUCAUSE Quarterly Articles (2005)
Type:Articles, Papers, and Reports
Abstract:

A four-directional guide to reaching goals and focusing achievement can help an IT department tackle change successfully and reach performance excellence.

View this resource:
http://www.educause.edu/ir/library/pdf/EQM0539.pdf
http://www.educause.edu/apps/eq/eqm05/eqm0539.asp
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The ERP Dilemma: "Plain Vanilla" Versus Customer Satisfaction
Added by the EDUCAUSE Librarian
Title:The ERP Dilemma: "Plain Vanilla" Versus Customer Satisfaction (ID: EQM0327)
Author(s):Jeffrey W. Noyes (Board of Regents of the University System of Georgia)
Origin:EDUCAUSE Quarterly Articles (2003)
Type:Articles, Papers, and Reports
Abstract:Customization of an ERP implementation can interfere with schedules and budgets, yet it makes users happier.
View this resource:
http://www.educause.edu/ir/library/pdf/EQM0327.pdf
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The Freedom of "Yes" - A personal View of Service
Added by the EDUCAUSE Librarian
Title:The Freedom of "Yes" - A personal View of Service (ID: EQM0230)
Author(s):Mark Cain (Cincinnati State College)
Origin:EDUCAUSE Quarterly Articles (2002)
Type:Articles, Papers, and Reports
Abstract:When it comes to IT assistance, a staff member's attitude makes a big difference in how customers perceive the service provided.
View this resource:
http://www.educause.edu/ir/library/pdf/EQM0230.pdf
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