EDUCAUSE | EDUCAUSE Quarterly Articles and Customer Service http://connect.educause.edu/browse/content/lib_item/4932,276 EDUCAUSE CONNECT http://connect.educause.edu/browse/content/lib_item/4932,276 http://connect.educause.edu/educause/images/e_rss.png events, concepts, and conversation from EDUCAUSE The EDUCAUSE Podcast Crew EDUCAUSE is a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology. Our podcasts provide information about a range of topics including Leadership, Policy and Law, Teaching and Learning, Emerging Technologies, Open Source, Research Computing, Cyberinfrastructure, and Digitial Libraries. http://connect.educause.edu/browse/content/node/691/list/feed Recent library resources tagged with EDUCAUSE Quarterly Articles and Customer Service. en The Enterprise Compass http://connect.educause.edu/display/39937 <p>A four-directional guide to reaching goals and focusing achievement can help an IT department tackle change successfully and reach performance excellence.</p> http://connect.educause.edu/display/39937#comments Change Management Customer Service Enterprise Resource Planning EQ Organizational Change Organizational Development Portfolio Management Project Management Strategic Planning, IT EDUCAUSE Quarterly Articles Articles, Papers, and Reports Fri, 15 Jul 2005 12:20:48 -0500 drupal 39937 at http://connect.educause.edu The ERP Dilemma: "Plain Vanilla" Versus Customer Satisfaction http://connect.educause.edu/display/39813 Customization of an ERP implementation can interfere with schedules and budgets, yet it makes users happier. http://connect.educause.edu/display/39813#comments Customer Service EQ ERP Systems Systems Implementation EDUCAUSE Quarterly Articles Articles, Papers, and Reports PDF Tue, 22 Apr 2003 14:38:51 -0500 drupal 39813 at http://connect.educause.edu The Freedom of "Yes" - A personal View of Service http://connect.educause.edu/display/39763 When it comes to IT assistance, a staff member's attitude makes a big difference in how customers perceive the service provided. http://connect.educause.edu/display/39763#comments Customer Service EQ EDUCAUSE Quarterly Articles Articles, Papers, and Reports PDF Mon, 29 Jul 2002 15:19:10 -0500 drupal 39763 at http://connect.educause.edu