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EDUCAUSE Quarterly Articles and Help Desk

Recent library resources tagged with EDUCAUSE Quarterly Articles and Help Desk.

Operational Lessons from a Strategic Sourcing Project
Added by the EDUCAUSE Librarian
Title:Operational Lessons from a Strategic Sourcing Project (ID: EQM08111)
Author(s):Adam Krob (Tulane University)
Origin:EDUCAUSE Quarterly Articles (02/13/2008)
Type:Articles, Papers, and Reports
Abstract:

Tulane University found partnering for help desk support both necessary and satisfactory, with the added benefit of operational lessons learned through the process.

View this resource:
http://www.educause.edu/ir/library/pdf/EQM08111.pdf
http://connect.educause.edu/Library/EDUCAUSE+Quarterly/OperationalLessonsfromaSt/46042
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The Three-Continent, 24-Hour Help Desk: An Academic First?
Added by the EDUCAUSE Librarian
Title:The Three-Continent, 24-Hour Help Desk: An Academic First? (ID: EQM0219)
Author(s):Jean M. Sykes (London School of Economics and Political Science)
Source:London School of Economics
Origin:EDUCAUSE Quarterly Articles (2000)
Type:Articles, Papers, and Reports
Abstract:Taking advantage of time differences around the world permits four universities to share help-desk services and provide 24-hour support to users.
View this resource:
http://www.educause.edu/ir/library/pdf/EQM0219.pdf
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