EDUCAUSE | EDUCAUSE Quarterly Articles and Help Desk http://connect.educause.edu/browse/content/lib_item/4932,279/list EDUCAUSE CONNECT http://connect.educause.edu/browse/content/lib_item/4932,279/list http://connect.educause.edu/educause/images/e_rss.png events, concepts, and conversation from EDUCAUSE The EDUCAUSE Podcast Crew EDUCAUSE is a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology. Our podcasts provide information about a range of topics including Leadership, Policy and Law, Teaching and Learning, Emerging Technologies, Open Source, Research Computing, Cyberinfrastructure, and Digitial Libraries. http://connect.educause.edu/browse/content/node/691/list/feed Recent library resources tagged with EDUCAUSE Quarterly Articles and Help Desk. en Operational Lessons from a Strategic Sourcing Project http://connect.educause.edu/display/46042 <p>Tulane University found partnering for help desk support both necessary and satisfactory, with the added benefit of operational lessons learned through the process.</p> http://connect.educause.edu/display/46042#comments EQ Help Desk Outsourcing Support Services EDUCAUSE Quarterly Articles Articles, Papers, and Reports Tue, 29 Jan 2008 16:57:58 -0600 ckeller 46042 at http://connect.educause.edu The Three-Continent, 24-Hour Help Desk: An Academic First? http://connect.educause.edu/display/39746 Taking advantage of time differences around the world permits four universities to share help-desk services and provide 24-hour support to users. http://connect.educause.edu/display/39746#comments 24x7 Support EQ Help Desk London School of Economics Support Services EDUCAUSE Quarterly Articles Articles, Papers, and Reports PDF Wed, 13 Feb 2002 13:12:23 -0600 drupal 39746 at http://connect.educause.edu