EDUCAUSE Quarterly Articles and IT Effectiveness

Evaluating the IT department from the customers’ point of view determines strengths and weaknesses in IT performance

Integrating our digital campus brought together services, processes, and the campus community while delivering substantial returns and value on our investment.

Metrics have arrived—which means we need a practical approach to implementing them.

Nancy Tribbensee's review of Information Security: A Legal, Business, and Technical Handbook, notes that is is a concise, nontechnical overview of the concepts, regulatory requirements, and challenges facing information security.

The first review, on IT Doesn't Matter - Business Processes Do, provides a summary as well as the three main takeaway points on this book's topic of the role of IT within the context of higher education leadership and business processes. The second review, on Designing Portals: Opportunities and Challenges, summarizes the book's collection of essays on portal development and design in the early stages of portal technology.

Gary Dobbins offers a review of the sixteen case studies on creating and maintaining effective IT security found in Defend IT: Security by Example. Multiple aspects of IT security programs such as disaster planning, wireless networks, and virus outbreaks, are highlighted in this book.

Applying the concept of value disciplines on campus helps align IT efforts with institutional goals.

A research study identified several variables and multiple attributes that influence the higher education CIO's effectiveness

To determine the effectiveness of a new technology implementation on campus, measure the difference it makes to your constituencies.